Receptionist
Mastech Global
مجموع سنوات الخبرة :15 years, 9 أشهر
• Maintaining employee documents
• Keeping track on Document expiry dates
• Following up on documents renewals
• other administrative duties as assigned
• Effective English communication skills is a must.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Responsibilities as banc assurance officer in operation: NIB
Bank
• CBC call customer Banc Assurance
• Resolving issues on previous issues Banc Assurance.
• Coordination with cluster manager regarding CBC.
• Coordination with all branches via E-mail.
• Coordinating with customer regarding banc assurance issues.
• Creating and compiling MIS on daily basis
• Inputting
• Cancellation & alteration of banca policies
• Coordination with head of Banc Assurance
• Survey calls to the customer regarding account statement
• Customer’s information updating in the system
Other Responsibilities in operation: NIB Bank
• Account opening
• Clearing
• Inputting
• PICIC funds
• Customer’s detail updation
• Scanning and capturing
Responsibilities As phone banker in phone banking: NIB Bank
Core responsibilities as a phone banker :
• Activations / blockings Of ATM cards.
• Personal Loan Information’s.
• Balance Inquiry.
• IBFT (Inter Bank Fund Transfer /FT) and Other Branch Related Queries.
• Utility Bills payments all financial Transactions’.
• Effective use of all software applications use for services.
• Offer customer the prompt & efficient service in resolving their problems.
• To ensure that all complaints are logged properly in system.
• Supervised the floor in absence of the supervisor.
• Quality measurements.
• Ensured that customer wait time (TAT) are implemented & met accordance
with the standard of tolerance level.
• Provided assistance to Phone Banking Officers during their calls for the
resolution of customer queries & Resolve the queries Of those customers who
are not handle by phone bankers
• Manage the lunch breaks and short breaks of agent during their shifts
• Focus to maintain the Service Level of the department
• I always try to deliver my maximum expertise which I’ve got regarding call-
handling, call ethics, call manners, call behavior and professionalism as well
• Escalated mails for replenishment & Issues regarding Atm/Networks to the
concerns
Additional responsibilities as a phone banker :
• Calls made regarding E-STATEMENT to the customer who wants to active
• Highest sales in direct pay & Cash guard/ E-statement & SMS ALERT
• Calls made for AUTO PAYOFF to the customer who wants to close the
• Survey call to the customer as a “Customer Care Representative”.
• Survey calls to the customer for the account statement.
• CBC Calls for ATM card activation
• Deepening outbound calls to retain the customers for dormant accounts
the e-statement.
Loan.
Additional Responsibilities regarding banc assurance
• CBC call customer Banc Assurance
• Resolved issues on previous issues Banc Assurance.
• Coordination with cluster manager regarding CBC.
• Coordination with all branches via E-mail.
• Coordination with customer regarding banc assurance issues.
• Creating and compiling MIS on daily basis.
Responsibilities As Support Executive: TRG - Telenor Campaign
ð Able to handle customer objection effectively.
ð Maintenance of company culture according to the guide lines given by Telenor
products.
ð Able to maintain proper and regular co-ordination & communication with
company and the other department in co-ordination with CRM.
Maintain the high standards of customer’s services as described by Telenorproduct
Responsibility as Front Desk Officer: Pakcom Limited (Insta Phone)
• Able to handle customer
• Mails received & dispatch
• Control PABX
• Coordinate to others department
(Admin, Marketing.Sales, Activation, Finance)
im doing double masters in IR subject from karachi university