Deputy Manager
Zivore Apparel Private Limited
Total years of experience :5 years, 3 Months
Payment Gateways reconciliation (Razorpay, Paypal & Stripe)
Taking up introduction calls of SAAS and PASS products which may result in improving website performance and Revenue
Designed journey of Users on various platforms and Mobile Application. Filter, Search Results and Catalogue Enhancement.
Made Roadmaps for Product integrations to effective usage of Features. Made Whatsapp and email Campaigns and performed Whatsapp Marketing
Dove in and understood company's e-commerce and CRM platforms backward and forward.
Analysis of Various data’s to determine best audiences and best ways to increase ROI.
Market researches for competitor analysis and ongoing trends to keep up with market.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service Created employee schedules to align coverage with forecasted demandsIn eleifend nisl faucibus molestie porttitor. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. Introduced new products or services (Libas International Website) Managed team of 18 people
Monitored team performance, providing suggestions for improvement and training programme to increase team efficiency Refund Processing Creating discounts codes on Shopify Assisted with new hire processing and existing training programs. Managed and mentor a team of \[21\] to deliver exceptional service. Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty. Served as customer service team lead, enforcing company policies, answering co-workers questions and training new staff.
2 2ND YEAR 61.5 3 3RD YEAR 67 Activities Completed During