AREA SALES MANAGER
Dukan Retailing Company
Total years of experience :14 years, 5 Months
Ensuring total compliance with all store operational policies
•Delivering sales according to the sales plan
•Managing the store’s inventory
•Developing Store managers
•Keeping the store clean, organized and uncluttered
•Managing all retail activities within the store
•Maximizing customer engagement
•Managing the stores expenses
•Building customer loyalty through tailored promotions and schemes
•Planning the budget of the store and then monitoring expenditure to ensure that it is not exceeded
•Investigating customer complaints or issues of poor service, and then taking corrective action
•Being the key-holder for the store and when necessary attending the store outside of normal opening hours
Responsible for overseeing the Store Operations
•Managing sales team and monitoring their performance related to Sales and targets
•Responsible for store staff Recruiting, training, Coaching and motivating employees
•Managed merchandise levels and store appearance Visual Display Arrangement
•Created and maintained team relationships
•Directing all activities required to achieve store sales, targets, goals
•Ensure efficient handling of customers and maintaining high service standards
•Proper process of inward & outward of stock
•Complaint handling
(SALES & RETENTION)
•Handling Mobile Broadband customers in UK to sell them new contracts
•Coached and managed a team of more than 50 New Hire advisors and mentors in OJT phase
•Delivered excellent employee satisfaction and retention results (lowest attrition)
•Credited for reducing AHT for the entire skill set through process improvement project
•Maintaining SLA set by the company
•Monthly/Weekly Evaluation of the team and performance review.
•Motivating team with daily contest, Forming fun Committee & Keeping lively environment on the floor
•Conducting joined calibrations with the quality team to bring uniformity in Rating process
(SALES & RETENTION)
•Handling Handset customers in UK to sell them new contracts
•Coached and managed a team of more than 15 advisors
•Delivered excellent employee satisfaction and retention results (lowest attrition)
•Successfully managed Bottom Quartile for the entire skill set through process improvement project
•Maintaining SLA set by the company
•Monthly/Weekly Evaluation of the team and performance review.
•Motivating team with daily contest, Forming fun Committee & Keeping lively environment on the floor
•Conducting joined calibrations with the quality team to bring uniformity in Rating process
•Effective shrinkage management
Handling US customers to sell them new credit card and value added services
•Managed a team of outbound sales professionals to sell Chase credit card and value added services
•Delivered excellent employee satisfaction and sales results
•Won numerous awards for being the Best Team Leader in Sales
•Maintaining SLA set by the client
•Monthly/Weekly Evaluation of the team and performance review.
•Motivating team with daily contest, Forming fun Committee & Keeping lively environment on the floor
•Database enhancement within the SLA set by the client
Calling US based customers for promotion and selling Chase credit card and value added services
•Trained new agents joining the process by product training, system training & customizing their script to help them go on calls
•Received best performer award several times for achieving an impressive & consistent sales record
Other Details:
DATE OF BIRTH: 14th JANUARY 1982
GENDER: MALE
NATIONALITY - INDIAN
PASSPORT: INDIA-K5664744 Valid till 2023
ADDRESS: PEERBHOY MANSION, 63/ C BLOCK, 4th FLOOR, FLAT NO-10, MORLAND ROAD, MUMBAI - 400