Territory/Operation Manager
NCR
Total years of experience :24 years, 2 Months
-Handling the Continuous Improvement program (CI).
-Leading the Defect Elimination program.
-Leading the Predictive Service program implementation on UAE major Banks.
-Managing the availability of UAE accounts under Incident Management
• 2004 Bachelor of Science in Computer and Communication Engineering MIDDLE EAST CANADIAN ACADEMY OF TECHNOLOGY (MECAT University)
• 2002 T.S in Business Computer "Centre international des sciences techniques - CIT". Seminars and Trainings and Awards: • Executive Belt Training: "Yellow Belt" NCR's Continuous Improvement. • Participating in KAIZEN establishment and implementation project • ITIL foundation V3 • ITIL V3 Service Strategy