Senior Relationship Manager
Bupa Arabia
Total years of experience :21 years, 7 Months
In Addition to the below; Major tasks includes:
- Manage Relationship Executive.
- Coach Relationship Managers.
- Effectively manage, maintain and build long term mutually beneficial relationship with all company's existing and new clients members in Central region of KSA. Responsibility includes renewals, collection, problem resolution, and Management information reports presentation.
- Provides detailed Account Management Plan & renewal & forecast for an ongoing 12 months.
- Implements and monitors quality work flows and procedures in accordance to Sales Process to ensure maximum business efficiency and maintains appropriate levels of professional written and spoken sales activity.
- Reports on daily basis via company's systems on Account Management activity and renewals results to achieve renewals targets in corporate sales.
- Achieves retention renewal targets, negotiates Contracts at the correct price to maximize business profitability.
- Ensure premiums collection in accordance to company's Credit Control Policy.
- Contributes to the strategic direction of Sales by way of team management meetings, and directly contributes to the sales plan.
- To be the single point of contact for all customers calling with a service request.
- To take on other value added roles when not directly receiving customer calls.
- Perform "front end" tasks, handle telephone calls according to high service standards and answer general queries according to the company product, polices, and processes and log it on company's system.
- Perform "back end" tasks whenever needed and co-ordinate with the concerned departments.
- Contributing towards achieving team KPI's and spare no effort to achieve individual and teams' objectives.
- Pro-actively follow up, complete customer requests and checking requests allocated to the service team are being expedited and problems are identified/dealt with before become major issues.
- Provider contact as appropriate and feedback any issues to his/her direct manager.
- Handle written correspondence (Arabic/English) to clients and members within 5 working days.