Shadi Bitar, Senior Sales supervisor

Shadi Bitar

Senior Sales supervisor

Aayan auto leasing ( Car rental ) All Brand

Lieu
Koweït
Éducation
Baccalauréat, Business Management English
Expérience
15 years, 10 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :15 years, 10 Mois

Senior Sales supervisor à Aayan auto leasing ( Car rental ) All Brand
  • Koweït - Al Koweït
  • Je travaille ici depuis mai 2022

Leasing strategy development, client relationships, all brand cars rental & leasing rules and condition short term long term policy , car insurance management, team leadership, contract negotiation, financial management, marketing and promotion.

customer experience, customer relations manager, CRM

service quality, sales & time management, operation, excellent product knowledge, follow up, excellent communication skills, hard work, flexible, financial services, investment skills, relationship building, marketing skills, cross selling, leadership, team work and team leader, excellent bank services, high customer service experience training and certificate

Senior Relationship Officer à National Bank of Kuwait – NBK
  • Koweït - As Salimiyah
  • mai 2011 à février 2020

Performing intermediate duties and support related to branch operational activities and financial
services.
 Processes all new account transactions.
 Assisting customers in their selection of various accounts and financial services.
 Cross-selling the Bank's products and services.
 Opening, maintaining and closing of all account types.
 Performing branch clerical duties.
 Analysis all types of loans and new investment.
 Analysis and sell all types of money market funds by major currencies.
 Promoting business for the Bank by maintaining good customer relations and referring customers to
appropriate staff for new services fully knowledgeable and skilled in the areas of teller, vault, safe
deposit, discussing and accepting credit applications.
 Provide leadership, training and support to less experienced new account representatives and other
branch staff members.
 Funds and market statistic.
 Managed funds and property
 Manage customer arrivals to maximize relationship building opportunities and directing them to the
appropriate distribution channels.
 Proactively seek to identify customer needs and effective at cross-selling and referring leads to the
appropriate channels for follow-up.
 Take full ownership of customers' problems and ensure complete customer satisfaction of problem
resolution.
 Comply with bank policies and procedures to ensure security of bank's and customer's assets.
 Provide backroom service support to the personal banking team in the branch.
 Assist in the analysis of customer trends to enhance sales and service management process.
 Term deposit, facility, rates, calculator and account
 Credit against hold
 Knowledgeable and aligned with CBK policies and procedures

Services Officer à National Bank of Kuwai
  • Koweït - Al Koweït
  • avril 2006 à mars 2011

Sell bank products and services to new and existing customers.
 Develop and grow book of business through prescribed methods and follow-up.
 Develop relationships using a prescribed method of financial interview and follow-up.
 Refer qualified leads to profit centers.
 Provide excellent customer service to existing deposit and loan account holders by responding to
customer inquiries and providing services including stop payments, ordering checks, closing
accounts, safe deposit boxes, etc.
 Obtain complete and accurate account documentation.
 Provide notary service as necessary.
 Assist customers with entry/departure to safe deposit boxes.
 Perform other related duties as requested or assigned.

Éducation

Baccalauréat, Business Management English
  • à Modern Academy For Computer Science And Management Technology
  • février 2020

retail bank

Baccalauréat, Business Administration
  • à Modern Academy For Computer Science And Management Technology
  • juin 2005

banking , management , customer relationship , accounts , deposit, qauality assiurance , marketing , sales , finance ,

Specialties & Skills

Customer Care
Retail Banking
Quality Assurance
Customer Relationship Management
BANKING
CALCULATOR
CLERICAL
CLOSING
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
DIRECTING
FINANCIAL
insurance
automotive service
Leasing strategy development, client relationships management, team leadership, contract

Langues

Anglais
Expert

Formation et Diplômes

CRM (Certificat)
Date de la formation:
January 2014
customer service management (Certificat)
Date de la formation:
June 2016
retail product knowledge (Certificat)
Date de la formation:
May 2010
anti money laundering (Certificat)
Date de la formation:
August 2008
service quality (Certificat)
Date de la formation:
October 2011
negotiation skills (Certificat)
Date de la formation:
February 2015
relationship workshop (Certificat)
Date de la formation:
January 2019
customer experience (Certificat)
Date de la formation:
July 2007
personal banking officer (Certificat)

Loisirs

  • football