Store and Warehouse Manager
Merhi Trading
Total years of experience :21 years, 10 Months
taking care of daily sales, logistics and distribution operation.
hands on operations development from all sides.
Looking after all aspects in sales development and new location over seas. which happened in Kuwait and Lebanon.
Key Responsibilities:
Directed day to day operations and company products/ services to manage the operations department effectively and profitably.
• Ensured smooth work flow within all the departments of the company to attain the goals and objectives.
•Complete stores operational requirements by scheduling and assigning employees; following up on work results.
•Maintains store staff/manager job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Ascertained all service clauses are duly adhered to and all complaints are addressed within a reasonable time frame.
• Established overall directions, process flow and standards in the company to deliver targeted results.
• P&L monthly discussions and action plans to develop more formulas which lead to cost cutting and more operational visibility.
• Development plan for merchandising core products additional to new arrivals shipments which was followed through planogram in the stores and in collaboration with the logistic team.
• Formulated strategic plans geared towards the expansion and operational productivity, oversaw staff performance and ensured company standards are achieved.
• Mudo concept (Turkey) was the target to be a partner in Kuwait where we invested all the resource plans to be adopted in this project. I was involved in the new business operations structuring, budgeting and retail operations standards/policies and procedures.
• Guaranteed clear communication channels pertaining to service terms and conditions, assured confidentiality and followed up on complaints to prevent escalations and legal implications.
This was in line with development plans for the logistic department and the distribution in the company, it was very essential to create a business flow chart for the logistics department starting from the point of receiving goods passing through all the operations modules and ending up by delivery to customer for both corporate clients and regular customers. Although we sourced new warehouses for the business to meet the buying team requirements for new shipments.
Highlights:
: • Played a key role in maintaining team spirit in the store due to the harmonious level achieved within the management team
. • Efficiently upgraded staff performance resulting out of rigorous training sessions and coaching along with clear vision rendering the chance to explain to juniors and seniors the path to achieve goals, thereby attained outstanding growth percentage in the store against specified budget.
• Bequeathed with the benefit being a part of the grand opening of SAFAT HOME store in preparation and representing the new store in the press conference.
Key Responsibilities:
• Established and communicated store goals/ results to employees, staffing the store, delegating workload, actively supported employee growth, upholding cooperative policies to motivate employees thereby increased efficiency
• Supervised daily operations of 3 major areas namely; sales, customer service and admin along with staging area and back store operations as per the requirement.
• Scrutinized the working of the warehouse delivery, facility and communication in conjunction with the head office operations for new updates in the industry.
• Developed policies and procedures, thus followed up and implemented new delivery systems and returned policy updates, thereby shared the advanced updates to meet customer satisfaction and business growth.
• Conducted team briefing, coached sessions and trained sessions, executed campaign implementations and followed up with pricing, product ordering and replenishment to maintain the established levels of inventory.
• Monitored store facilities and equipment, developed regular maintenance schedules for all store facilities, recommended replacements/additions/deletions of same, arranged seasonal displays to increase footfalls in store thus effected high levels of sales.
• Developed and implemented annual marketing plans, advertised expense budgets for achievement of industry objectives.
• Extended training to store staff in different areas for smooth functioning of the store and managed external relationships with customers to enhance the image and reputation of the company.
Highlights:
• Played a pivotal role in improving the performance of the floor team by improving - Standards and Procedures - Sales Technique Follow Up - Implementing Excellent Customer Service - Attained Great Sales Growth which was more than 25% within 2 Years.
Key Responsibilities:
• Performed periodic performance reviews, to compare targets achieved against established goals and provided feedback to management.
• Instrumental in the implementation of client relationship management, thus maintained compliance with industry policies/procedures.
• Delivered exceptional client service and proactively developed client relations and solicited feedback by addressing/ resolving customer complaints.
• Analyzed present/ future market trends with the objective of recommending to senior management suitable strategies and tactics to exploit these opportunities for sound and profitable growth.
• Projected sales targets, prepared action plans/ schedules and formulated initiatives for achieving the targets while keeping the upper management abreast of all sales initiatives.
Previous Professional Experience:
•January 2001 - May 2002: Sales/Area Manager with MEA - Kitchen Tools, Lebanon
• June 1995 - December 2000: Sales manager with Pane De Rosa, Beirut, Lebanon, Lebanon
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