شادي عامر

Planning and implementing IT strategies, solutions and services, and Projects in
order to aid employees to improve their performance and to achieve company
goals in good way.
Especially in AX Dynamics Projects
So we are the first point of contact for staff seeking technical assistance for
information technology issues and systems.
Duties including
 AX Dynamics Functional and Technical Consultation
 Admin Microsoft Active Directory With all domain Roles and Features
 Admin Lync Server 2013
 Admin SharePoint Server 2013
 Admin GFI Backup Server
 Admin Symantec Endpoint protection server
 Responding to inquiries and requests for assistance with companys computer
systems and PCs
 Identifies problems, troubleshoots and provides advice to assist users in
Microsoft and Non-Microsoft Systems (Mac - Linux - android... Etc )
 Admin. Windows Active Directory Domain Controllers 2003 & 2008
 Admin. All ISA 2006 servers, Forefront (TMG) 2010, & Exchange 2007 &
higher servers.
 Monitoring & Managing IT infrastructure by System Center
Essentials (SCE 2007)
 Upgrades, installs and troubleshoots networks, networking hardware
devices and software
 Maintains inventory of equipment and parts as well as documentation of
vendor activities
 Develops and documents system standards for computer and network devices
 Recommend and schedule repairs to the LAN/WAN
 Ensure that all security protection are effective (firewall-antivirus programs
permissions-passwords-backup data )
 Admin the contracts between my company and other company who perform
services to my company like ISPs

Planning and implementing IT strategies, solutions and services, and Projects in
order to aid employees to improve their performance and to achieve company
goals in good way.
Especially in AX Dynamics Projects
So we are the first point of contact for staff seeking technical assistance for
information technology issues and systems.
Duties including
 AX Dynamics Functional and Technical Consultation
 Admin Microsoft Active Directory With all domain Roles and Features
 Admin Lync Server 2013
 Admin SharePoint Server 2013
 Admin GFI Backup Server
 Admin Symantec Endpoint protection server
 Responding to inquiries and requests for assistance with companys computer
systems and PCs
 Identifies problems, troubleshoots and provides advice to assist users in
Microsoft and Non-Microsoft Systems (Mac - Linux - android... Etc )
 Admin. Windows Active Directory Domain Controllers 2003 & 2008
 Admin. All ISA 2006 servers, Forefront (TMG) 2010, & Exchange 2007 &
higher servers.
 Monitoring & Managing IT infrastructure by System Center
Essentials (SCE 2007)
 Upgrades, installs and troubleshoots networks, networking hardware
devices and software
 Maintains inventory of equipment and parts as well as documentation of
vendor activities
 Develops and documents system standards for computer and network devices
 Recommend and schedule repairs to the LAN/WAN
 Ensure that all security protection are effective (firewall-antivirus programs
permissions-passwords-backup data )
 Admin the contracts between my company and other company who perform
services to my company like ISPs

Planning and implementing IT strategies, solutions and services, and
Projects in order to aid employees to improve their performance and
to achieve company goals in good way.
So we are the first point of contact for staff seeking technical
assistance for information technology issues and systems.
Duties including
 Administrating Microsoft AX Dynamics 2012 (with All
modules )
 Admin Microsoft Active Directory With all domain Roles and
Features
 Admin Lync Server 2013
 Admin SharePoint Server 2013
 Admin GFI Backup Server
 Admin Symantec Endpoint protection server
 Responding to inquiries and requests for assistance with
companys computer systems and PCs
 Identifies problems, troubleshoots and provides advice to assist
users in Microsoft and Non-Microsoft Systems (Mac -
Linux - android... Etc )
 Admin. Windows Active Directory Domain Controllers 2003 &
2008
 Admin. All ISA 2006 servers, Forefront (TMG) 2010, &
Exchange 2007 & higher servers.
 Monitoring & Managing IT infrastructure by System
Center Essentials (SCE 2007)
 Upgrades, installs and troubleshoots networks, networking
hardware devices and software
 Maintains inventory of equipment and parts as well as
documentation of vendor activities
 Develops and documents system standards for computer and
network devices
 Recommend and schedule repairs to the LAN/WAN
 Ensure that all security protection are effective (firewall-antivirus
programs permissions-passwords-backup data )
 Admin the contracts between my company and other company
who perform services to my company like ISPs

Planning and implementing IT strategies, solutions and services, in order to aid employees to improve their performance and to achieve company goals in good way.
So we are the first point of contact for staff seeking technical assistance for information technology issues and systems.

Duties including

• Admin Microsoft Active Directory With all domain Roles and Features
• Admin Lync Server 2013
• Admin SharePoint Server 2013
• Admin GFI Backup Server
• Admin Symantec Endpoint protection server
• Responding to inquiries and requests for assistance with companys computer systems and PCs
• Identifies problems, troubleshoots and provides advice to assist users in Microsoft and Non-Microsoft Systems (Mac - Linux - android... Etc )
• Admin. Windows Active Directory Domain Controllers 2003 & 2008
• Admin. All ISA 2006 servers, Forefront (TMG) 2010, & Exchange 2007 & higher servers.
• Monitoring & Managing IT infrastructure by System Center Essentials (SCE 2007)
• Upgrades, installs and troubleshoots networks, networking hardware devices and software
• Maintains inventory of equipment and parts as well as documentation of vendor activities
• Develops and documents system standards for computer and network devices
• Recommend and schedule repairs to the LAN/WAN
• Ensure that all security protection are effective (firewall-antivirus programs permissions-passwords-backup data )
• Admin the contracts between my company and other company who perform services to my company like ISPs

(Reported to IT Helpdesk Section head)
El-Fatouh for Industrial Development (Autocool)
(Manufacturer of air-conditioning for automotive autocool-egypt.com)
10th of Ramadan City - Sharkia Egypt

The first point of contact for staff seeking technical assistance for information technology issues

Duties including
• Responding to inquiries and requests for assistance with companys computer systems and PCs
• Identifies problems, troubleshoots and provides advice to assist users
• Admin. Windows Active Directory Domain Controller 2003 & 2008
• Admin. All windows server 2003 & 2008.
• Admin. All ISA 2006 servers & Exchange 2003 & higher servers.
• Admin. SCOM servers & SCCM Server For monitoring & managing system
• Upgrades, installs and troubleshoots networks, networking hardware devices and software
• Maintains inventory of equipment and parts as well as documentation of vendor activities
• Develops and documents system standards for computer and network devices
• Recommend and schedule repairs to the LAN/WAN
• Ensure that all security protection are effective (firewall-antivirus programs permissions-passwords-backup date )
• Admin the contracts between my company and other company who perform services to my company like ISPs