SHADY Amin

Procurement Lead at MetLife

• Egypt
• My current job since November 2018

Agency Branch Coordinator at MetLife Alico

• United Arab Emirates - Sharjah
• My current job since September 2010

 Control Administration at UAE & ROG agencies with 80 employees.
 Implement MetLife's control and other procedures within all agencies.
 Assist the Agencies Managers to administer the agency's affairs within the guidelines of the MetLife’s policies.
 Act as a liaison officer between agencies and MetLife's administration office.
 Follow up on H.O pending requests and delivery and reply to concerned departments.
 Assist Internal Auditors while reviewing UAE & ROG agencies.
 Preparing Periodical reports monthly and quarterly for management review such as Applications Age Analysis report/Complaint log/Audit findings and implementation.
 Provide Agency staff with training in respect of different areas of the business such as: Accounts, Underwriting, Policy Owner service, Claims handling, Group operations, Screening new business applications and proper documentations, screening changes requests submitted by policy owner's and forward to concerned dept. and follow up, AML requirements.

Agency Administrator at American Life Insurane Co.(Alico)

• Kuwait - Al Kuwait
• My current job since April 2006

 Controlling Administration at Sharma Agency.
 Underwriting, Issuing, and Servicing of NBK Travel Safe Policies.
 Accepting claims for different types of Products (NBK Travel Safe Claims, Generation Account Claims, Ordinary Life - Death -
 Claims, All Disability Claims, PA, FIP, WI, Junior Care, Child Care, Pal Rider claims etc.)
 Basic underwriting for Life & PA applications.
 Building Life & PA application on WEBAPP.
 Following up on the billing control for premiums renewal of all type of policies
 Conservation of Sharma Agency Portfolio.
 Following up with reinstatement of Lapsed Policy.
 Handling Clients Issues and resolving.
 Follow up with agents on Policy Movement Report (Pending Requirements)
 Servicing all walking-in customers who visit the office for any inquiry.
 Reviewing Dccr and Accounts reporting.
 Reviewing discrepancy in agents’ commissions.

Operations Officer - Bahrain & Qatar at MetLife

• Bahrain - Manama
• My current job since March 2013

 Solid reporting to Agency Services & Branch Operations Department with a dotted reporting to Head of Regional Procurement.
 Supervising the Operations, ensuring a high degree of productivity and high quality service to internal and external customers.
 Handle and coordinate Real Estate-new offices / rents / contracts / leasehold improvements in coordination with management.
 Monitoring and controlling immigration and visas expenses.
 Supervise all Agency and Administrative staff in Bahrain & Qatar and act as a point-of-contact between MetLife Bahrain & Qatar and all MetLife Gulf Departments, Partners, Suppliers, and Banks
 Improve Customer service experience, take ownership of customers’ issues and follow problems through resolution.
 Develop Services procedures, policies, and standards
 Keep accurate records and document customer service actions and discussions
 Keep ahead of industry’s developments and apply best practices to areas of improvement
 Control resources and utilize assets to achieve qualitative and quantitative targets
 Coordinate general office administration such as stock keeping, procurement of office supplies, internal & external mail
 Handle all routine office financial tasks (e.g. bills settlement, payments of rent and subscriptions, etc.) in coordination with Gulf Procurement department.
 Supervise the PR function including all contacts with Ministerial Departments for routine submissions and renewals
 The point of contact for the maintenance of all office appliances
 Co-ordinate all travel requirements for country staff and regional visitors including booking and issuing tickets, booking hotel accommodation, processing business travel request forms (BTRFs), coordinate issuing of entry visas, etc.
 Supervise all mailroom functions and distribution of mail
 Maintain and review petty cash for all agencies/offices
 Prepare, co-ordinate with Finance Department (where applicable) and coordinate with compliance the submission of all financial declarations and reports required by various Ministries/ Regulators on a regular basis
 Renew applicable insurance policies in coordination with Gulf Administration
 Vendor Management
 Act as Company Internal AML officer.
 Carry out internal audit reviews on Agency Sales offices.
 Involve in different investigations within the Company, related to Fraud or miss-selling.
 Act as Local Security officer to ensure securing and business continuity of MetLife within the Gulf Countries.
 Act as Fire Marshall in Bahrain.
 Look after the Sales Agency Administration functions in Bahrain, Qatar, Kuwait, and Oman.
 Being a member of CSRT (Customer Social Responsibility Team) and participated in planning of social activities such as: Think pink, Diversity day…etc.
 Oversight the rest of Gulf Operations in Kuwait and Oman related to all above functions / responsibilities

Collections & Administration Manager at AlJeser Loans & Overdues Rescheduling Services

• United Arab Emirates - Dubai
• May 2016 to November 2018

 Supported operations by supervising staff, planning, organizing, and implementing administrative systems.
 Directed recruitment / training/ staff development initiatives to maximize productivity and revenue potential through development of debt collection team.
 Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
 Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
 Set collection targets, distribute to debt collectors.
 Monitor team performance daily, weekly, monthly, and yearly.
 Handle all routine office financial tasks (e.g. bills settlement, payments of rent and subscriptions, etc.).
 Supervise the PR function including all contacts with Ministerial Departments for routine submissions and renewals
 Maintain stock of office stationary, product brochures & applications and ensure cost efficiency

Conversation Officer&Agency Trainer at American Life Insurance Co.(ALICO)

• Kuwait - Al Kuwait
• October 2004 to March 2006

 Giving Career Presentation to new Candidates.
 Interviewing New Candidates.
 Training New Agents “ BTS “.
 Field support for new agents.
 Monitoring New Agents Performance.
 Conservation on the lapsed policies portfolio by contacting clients & discuss all solution to re-instate their policies and continue with the payment.
 Handling Clients Complains.
 Taking care of Policy Movement Report by following up with agents & clients to clear pending requirements.

Insurance Agent at American Life Insurance Co.(ALICO)

• Egypt - Cairo
• August 2000 to April 2004

I am responsible for Marketing & Selling Insurance Program
My responsibility includes:
·Looking for new clients and enlarge my database.
·Contact clients and fix appointments with them.
·Preparing proposals for Insurance plan to be presented to clients in a presentation of two hours.
·I had a target of 3 policies per week and was able to reach my targets and more.
·I had joined "Club 52" for best agents.
·During the period I worked in the company I had a number of 36 policies.
·Professional Sales Training.

Accountant at Hammad Sons for Trade & Construction

• Egypt - Cairo
• June 1996 to July 2002

I was responsible for:

·Record Transactions to General Journal.
·Posting Journal entries to Ledger accounts