Telecommunications Project Manager
Aces
مجموع سنوات الخبرة :18 years, 1 أشهر
Project Manager of GSM-R expansion for Saudi Railway Organization (SRO)
Expansion of Fiber Network & connection to SRO sites in Dammam-Riyadh railway, including Fiber civil connection to sites with main fiber cable, splicing, ODFs connection.
Design, Installation, Commissioning, Configuration and testing of MPLS-TP Transmission equipment for SRO sites, Dammam- Riyadh railway. (Vendor: OTN)
Design, Installation, Commissioning, Configuration and testing of GSM-R full solution for Dammam- Riyadh railway (Vendor: Nokia)
Including BSC, BTS Stations, Antennas, SCP-IN, MSC, HLR, MGW-R, SGSN GPRS, GGSN GPRS, Main OAM center, Monitoring center, Spares Kits, Voice Recorder, Dispatcher, OTA, GMS-R Dispatcher System, GMS-R Dispatcher Terminals, Black Box Recording Center, Text Messaging Platform (SMC-CMMS-C), Management System, Clock System Synchronization and Rectifies Voltage reducer.
Telecom Room initialization, Design, & installation for Civil, Electrical & HVAC systems in Dammam.
Supply materials, equipment and spare parts for maintenance and operation of GSM-R expansion for Dammam-Riyadh railway
Operation & Maintenance for 1 year after completion of roll-out.
• PM of Nokia_Mobily_Capex_ER_2017-2018 project (Khobar-KSA)
• Delivered and achieved project requirements for telecom Survey, installation, commissioning & integration for MW, 2G/3G, TDD & FDD modernization for Nokia_Mobily Capex project.
• Established a new office in Khobar and supervised warehouses in different regions in addition to housing of employees.
• Developed project plans and ensured that scheduled tasks are completed on time, within budget, and met client expectations.
• Administered everyday workflow of all implementation processes, and managed subordinate staff in the day-to-day performance of their jobs.
• Ensured that project milestones/goals were met and adhering to approved budgets.
• Verified all teams are adhering to EHS regulations.
• Communicated with customer to have appropriate flow of scope in order to have maximum utilization of resources.
• Reported through agreed lines on project progress through highlight reports to higher management.
• Identified and obtained support and advice required for the management, planning and control of the project.
• Coordinated and prioritized project tasks, managed timelines, maintained project plans and communicates status to clients and senior management.
• Maintained updated detailed documents of achieved scopes, materials, tools, budget, P&L ...etc.
• Followed up Invoicing and ensured all related technical documents were approved on customer’s system.
• Reviewed P.Os and confirmed all payable items were included, escalated which any had any discrepancy.
• Ensured the project is implemented within contractual agreement.
• Executes project, monitor and control progress against baseline plan, ensures timely planning,
• Quality assurance and "End to End" change management control
• Supervises delivery of the activities of TLs, Operations, Engineering and Technical resources as required
• Defines and implements project execution strategy including equipment delivery.
• Manages effectively the necessary Project Metrics together with the director (e.g. Estimated Effort, Cost to Complete, Risk reserves, Cost at Completion)
• Ensure compliance of resources with project execution and escalate any issue
• Manages people within the Project team, wider stakeholders efficiently, reviews the performance weekly and conducts regular team meetings
• Manages customer relationship in the scope of project execution.
• Ensures customer input sign-off of completed deliverables and formal customer acceptance of project completion
• Ensure that the project is delivered within the approved budget and profitability forecast, focusing on continuous improvement
• Identify technical risks and manage them as part of standard Risk management
• Propose corrective action plans and escalate accordingly using existing change management plan
• Provide information on Business opportunities
• Flag any deviation (change order management and claim management)
• Monitor and manages customer expectations in line with the Customer Delivery Manager, Account Management and CT key stakeholders.
• Follow up on invoicing, confirm all related technical documents are checked & stamped by the customer.
Managed operation and maintenance for two of Mobily services in addition to a service for STC
- PTP for Mobily corporate customers, DW-PTP product
• Public Wi-Fi-WIT (Mobily 3G Off-Loading using WiFi), Aruba product
• PTP for STC corporate customers, DW-PTP & RDL products (April 2014-May2015)
Responsibilities:
• Ensured NOC was well oriented for Fault management; had the proper resources, tools, work schedules and processes for detecting, isolating, reporting tickets and following up with field teams on a timely manner, to keep connectivity, and services running at an optimum level within SLA.
• Followed up with NOC TL to have updated detailed sheets of raised tickets, health checks, MDTs, and TCNs.
• Supported NOC TL to have good schedules for routine shifts of NOC members.
• Managed field teams leader to have the proper resources, tools, work schedules and processes to solve raised tickets at an optimum level within SLA.
• Supported field teams leader do regular, routine preventive maintenance schedules to help keep equipment up and running, preventing any unplanned downtime and expensive costs from unanticipated equipment failure.
• Verified all field teams are adhering to EHS regulations.
• Maintained high level of KPIs for different aspects to ensure high satisfaction for both Mobily & end user on field.
• Trained both NOC & field teams to have merged O&M experience on both PTP & Wi-Fi equipment to save resources and minimize the expenses.
• Monitored P&L and ensured all processes were within the budget.
• Achieved below additional responsibilities, all were done in a proper manner, documented, delivered and attested by customer
STC PTP-DW project: EMS installation & troubleshooting.
Mobily PTP-DW project: EMS installation & troubleshooting.
Mobily OSS: RE & coordination for EMS upgrades, features installation, OSS meeting & requirements, NE verifying …etc.
MOE connectivity project End-End manager
• (installation, integration & commissioning of 2700+ PTP/PMP links for schools/MOE premises & MW PTP for related Backbone)
1- Ensure design, installation, integration & commissioning for an end to end project of 2700+ links, with different types PMP, PTP, licensed & non-licensed bands.
2- Management of scheduling, implementation, and coordination of field activities with the consistency of milestones achievements of MOE & Umniah requirements.
3- NOC & BO Mangement.
4- Different EMSs & NMSs setups with DCN networks, and OSS compatibility between EMSs & NMSs.
5- End to End management of products delivery & logistics.
6- Ensure project' s milestones achievements on schedule.
7- Technical support in the Microwave NE Hardware & Software Upgrades.
Managed operation and maintenance for two of Mobily services in addition to a service for STC
- PTP for Mobily corporate customers, DW-PTP product
• Public Wi-Fi-WIT (Mobily 3G Off-Loading using WiFi), Aruba product
• PTP for STC corporate customers, DW-PTP & RDL products (April 2014 - May 2015)
Responsibilities:
• Ensured NOC were well oriented for Fault management; had the proper resources, tools, work schedules and processes for detecting, isolating, reporting tickets and following up with field teams on timely manner, to keep connectivity, and services running at an optimum level within SLA.
• Followed up with NOC TL to have updated detailed sheets of raised tickets, health checks, MDTs, and TCNs.
• Supported NOC TL to have good schedules for routine shifts of NOC members.
• Managed field teams leader to have the proper resources, tools, work schedules and processes to solve raised tickets at an optimum level within SLA.
• Verified all field teams are adhering to EHS regulations.
• Supported field teams leader do regular, routine preventive maintenance schedules to help keep equipment up and running, preventing any unplanned downtime and expensive costs from unanticipated equipment failure.
• Maintained high level of KPIs for different aspects to ensure high satisfaction for both Mobily & end user on the field
• Trained both NOC & field teams to have merged O&M experience on both PTP & Wi-Fi equipment to save resources and minimize the expenses.
• Monitored P&L and ensured all processes were within the budget.
Achieved below additional responsibilities, all were done in a proper manner, documented, delivered and attested by customer
STC PTP-DW project: EMS installation & troubleshooting.
Mobily PTP-DW project: EMS installation & troubleshooting.
Mobily OSS: RE & coordination for EMS upgrades, features installation, OSS meeting & requirements, NE verifying …etc.
NOC TeamLeader II for 2 Mobily services
Mobily PTP-DW project.(Dragon-Wave MW point to point Mobily project.)
Mobily Wi-Fi 3G offloading project
• Ensured NOC members were well oriented for Fault management; had the proper resources, tools, work schedules and processes for detecting, isolating, reporting tickets and following up with field teams on timely manner, to keep connectivity, and services running at an optimum level within SLA.
• Had updated detailed sheets of raised tickets, health checks, MDTs, and TCNs.
• Provided agreed schedules for routine shifts of NOC members.
• Maintained high level of KPIs for different aspects to ensure high satisfaction for both Mobily & end user on field.
• Trained NOC members to have merged O&M experience on both PTP & Wi-Fi
• equipment to save resources and minimize the expenses.
• Installation, troubleshooting, updating & maintenance of EMS & NMS (Elements Management system & Network Management systems).
NOC leadership of Mobily/Samsung Managed Services of LTE & Wi-max projects.
• Following up on FM high severity tickets
• Had updated detailed sheets of raised tickets, health checks, MDTs, and TCNs.
• Provided agreed schedules for routine shifts of NOC members.
• Maintained high level of KPIs for different aspects to ensure high satisfaction for both Mobily & end user on field.
• Trained NOC members to have merged O&M experience on both PTP & Wi-Fi equipment to save resources and minimize the expenses.
• Installation, troubleshooting, updating & maintenance of EMS & NMS (Elements Management system & Network Management systems).
• Ensured NOC members were well oriented for Fault management; had the proper resources, tools, work schedules and processes for detecting, isolating, reporting tickets and following up with field teams on timely manner, to keep connectivity, and services running at an optimum level within SLA, and to do the following:-
Monitor alarms and performance information on the 24x7 basis.
Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
Coordinating the database implementations requests from the RF, field, and transmission Departments.
Respond to Network Customer Support Team.
Create and update/manage trouble tickets for any detected problem.
Managing technical escalation to ensure faults is rectified.
Perform Escalation and Notification to keep management and other business units informed during system outages.
Check and certified new network elements to be commissioned in operation environment.
Assist the operation team in process improvement and ongoing development of tools and system.
Ensure proper work progress, shift handover, data communication, team work spirit…etc.
Performance management PM:
Tool: getting statistic using CROME (Cell Reporting Object management environment) JAVA application, Quantum Vendor
•Weekly, monthly, & yearly reports. These reports includes a detailed explanation of all Network performance statistics as well as call trends and system availability…etc
•Customer loading report: This report is done on a daily basis. It contains the subscribers count & the call attempts in certain E1’s
•Abnormal Hourly reports: These reports are done on a two-hour basis. The sectors of abnormal statistics are discovered through this report.
•New sites statistics report: these reports are generated as soon as a new EBTS is launched. This report generates preliminary stats of the new EBTS to ensure proper function.
Monitor alarms and performance information on the 24x7 basis.
Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
Perform periodic content service testing such as loop testing, call testing, etc.
Perform periodical network backups and health checks to determine network status.
Coordinating the database implementations requests from the RF, field, and transmission Departments.
Respond to Network Customer Support Team.
Create and update/manage trouble tickets for any detected problem.
Ensure all dockets information are capture in activity log.
Managing technical escalation to ensure faults is rectified.
Perform Escalation and Notification to keep management and other business units informed during system outages.
Check and certified new network elements to be commissioned in operation environment.
Assist the operation team in process improvement and ongoing development of tools and system.
Ensure proper work progress, shift handover, data communication, team work spirit…etc.
Configuration management - CM
DB Type: Motorola Informix DB; EBTS level
•Data base installation for new sites
•Cell DB parameters editing (carriers, powers, color codes, …etc)
•Neighbours DB parameter editing.