Senior customer relation officer
Arab bank plc
Total years of experience :14 years, 9 Months
Manage customer arrivals to maximize relationship building opportunities.
Improving the overall customer relationship, delivering reliable administrative support and customer service.
Acknowledging customers promptly and treating them in a courteous manner.
Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
Maintaining a strong knowledge of products of the bank..
Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
Sales activity planning, including reviewing existing customer files to identify sales opportunities.
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
perform services for customers such as ordering bank cards and checks
receive and verify loan payments, mortgage payments and utility bill payments
record all transactions promptly, accurately and in compliance with bank procedures
balance currency, cash and checks in cash drawer at end of each shift
answer inquiries regarding checking and savings accounts and other bank related products
attempt to resolve issues and problems with customer's accounts
initiate and open new accounts
explain, advise on and promote bank products and services to customers
Responsible for the operations of the branch covering asset/cash management, internal control, policies and procedures implementation, periodic reporting, personnel administration and customer relations
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
develop new profitable business by finding and assessing client's
" AUTO LOANS "
making relation with Car Brands and make deals with clients
1-Prepare profit and loss statements and monthly closing and cost accounting reports.
2-Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents.
Grade : Good