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Shady Mamlouk, Key Account Sales and Operations Lead

Shady Mamlouk

Key Account Sales and Operations Lead·Gulf Experiences Co.

الكويت

بكالوريوس, Chemistry and Microbiology

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 1 أشهر

Key Account Sales and Operations Lead

أبريل 2024 - حتى الآن

Gulf Experiences Co.

الكويت، الكويت

أبريل 2024 - حتى الآن

• Leading promotion of B2B exhibition packages and sponsorships, driving revenue growth within the medical and pharmaceutical sectors.
• Serving as a Platform Operator at various Medical Conferences, ensuring seamless execution of presentations and sessions.
• Facilitating logistics coordination among stakeholders to guarantee efficient event operations and enhance attendee experience.
• Collaborating effectively with exhibitors, event management, and venue teams to optimize event success and foster strong partnerships.
• Assisting in venue setup, overseeing registration processes, and coordinating with event staff to ensure a smooth and professional conference environment.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
الإدارة

Medical Training Advisor

مايو 2022 - مارس 2024

Life Science Academy - LSA/NTEC Kuwait

الجابرية، الكويت

مايو 2022 - مارس 2024

• Identified and engaged potential clients with specific training needs, enhancing client acquisition strategies.
• Demonstrated and presented tailored courses and packages, effectively communicating value propositions to diverse audiences.
• Executed Continuing Medical Education (CME) courses, ensuring compliance with industry standards and enhancing professional development.
• Scheduled and coordinated meetings with clients during service visits, fostering strong relationships and driving client satisfaction.
• Leveraged strong communication and negotiation skills to support business development initiatives and expand market reach.
• Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.

مجال الشركة:
الأجهزة الطبية والصحية
الدور الوظيفي:
التسويق والعلاقات العامة

Operations Coordinator

سبتمبر 2021 - مارس 2022

Samcrete SE&C

القاهرة، مصر

سبتمبر 2021 - مارس 2022

• Coordinated daily operations by effectively allocating tasks to relevant departments, ensuring seamless workflow and increased productivity.
• Successfully managed project execution timelines, aligning them with strategic roadmaps to meet organizational goals.
• Conducted field visits to gather insights and validate Standard Operating Procedures (SOPs), enhancing operational efficiency and compliance.
• Leveraged strong communication skills to collaborate with cross-functional teams, driving initiatives that support business growth.
• Developed a keen understanding of market dynamics, positioning myself for a transition into Business Development and Sales roles.

مجال الشركة:
تخطيط المشاريع والبناء
الدور الوظيفي:
التشييد والبناء

Group Brand Manager

أغسطس 2018 - يوليو 2021

Holland and Barrett

الفراوانية، الكويت

أغسطس 2018 - يوليو 2021

• Trained new sales associates on H&B Manuals to enhance product knowledge and sales effectiveness.
• Revived Planogram sales strategy, resulting in improved merchandising and increased sales.
• Replenished stock balances to meet target plans, ensuring product availability and customer satisfaction.
• Monitored stock levels and executed strategies to achieve sales targets consistently.
• Customized personal recommendations based on client needs, enhancing customer engagement and loyalty.
• Followed up with clients to propose and implement a loyalty program, driving repeat business.
• Led customer support initiatives both online and via phone, improving service quality and client retention.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
التدريب والتطوير

Territory Manager

يناير 2016 - يوليو 2018

Amoun pharmaceuticals

سوهاج، مصر

يناير 2016 - يوليو 2018

• Planned and executed strategic visit-calls to enhance relationships with healthcare professionals (HCPs).
• Re-initiated contact with targeted HCPs to strengthen partnerships and drive engagement.
• Conducted comprehensive field force training to elevate team performance and product knowledge.
• Secured stock feeding to local pharmacies, ensuring product availability and visibility.
• Conducted impactful audio/visual actions to promote brand awareness and product benefits.
• Navigated tender processes and facilitated access to Ministry of Health (MOH) for streamlined operations.
• Consistently achieved SKU target sales, contributing to overall revenue growth and market penetration.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
المبيعات

Advanced Medical Representative

مارس 2013 - ديسمبر 2015

Novartis Pharmaceuticals

سوهاج، مصر

مارس 2013 - ديسمبر 2015

• Ensured seamless business continuity through strategic planning and execution.
• Expanded outreach to targeted Healthcare Professionals (HCPs), enhancing relationship management.
• Drove sales growth by implementing effective marketing strategies and initiatives.
• Achieved significant market share for three key brands, demonstrating strong competitive positioning.
• Organized and facilitated General Meetings (GMs), Regional Training Days (RTDs), Business Development (BD) sessions, and regional conferences to foster collaboration and knowledge sharing.
• Leveraged data-driven insights to optimize sales strategies and operational efficiency.
• Cultivated strong partnerships with stakeholders to support business objectives and enhance service delivery.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
المبيعات

التعليم

Sohag University

يونيو 2011

يونيو 2011

بكالوريوس، Chemistry and Microbiology

مصر

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Double Major in Chemistry and Microbiology.

Skills

Utilization Management
Expert
Utilization Management
Expert
Data Access
Expert
Data Access
Expert
Visual Presentations
Expert
Visual Presentations
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Learning Agility
Expert
Learning Agility
Expert
Computing
Expert
Computing
Expert
Data indexing and validation.
Expert
Data indexing and validation.
Expert
Presentation
Expert
Presentation
Expert
Search engine optimization
Intermediate
Search engine optimization
Intermediate
Team Player
Expert
Team Player
Expert
medical devices
Beginner
medical devices
Beginner
pharmaceuticals
Expert
pharmaceuticals
Expert
marketing
Expert
marketing
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
key account management
Intermediate
key account management
Intermediate
negotiation
Expert
negotiation
Expert
teamwork
Expert
teamwork
Expert
planning
Expert
planning
Expert
sales coordination
Intermediate
sales coordination
Intermediate
merchandising
Intermediate
merchandising
Intermediate
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Science
Expert
Science
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Basic Life Support Provider
Feb 2024 - Jan 2027
Certified Product Advisor , NVQ Holland and Barrett
Jan 2020

التدريب
ARROW Micro Marketing
Novartis Middle East Training Center.
Mar 2014
New era sales insights ( AUC Course )
Amoun Middle East Training Center.
Aug 2016

الهوايات

  • Data analysis
  • Technology and Mechanics
  • IT and Computing
  • Traveling