Real Estate Sales Agent
Amer Group
مجموع سنوات الخبرة :61 years, 6 أشهر
Make sales for real estate and vacation club.
*Make propaganda for the company and advertise new offer.
* Try to open new areas to showing our offers to a lot of customers.
*Organize face to face meetings with clients.
Handle Customers inquires and complaints.
* Log customer details on the CRM.
* Ensure customer delight and satisfaction.
* Provide customer with accurate information and right solutions.
* Performs other duties as assigned by management.
* handles difficult customers and oversees the overall performance of all the customer service
Representatives of the team.
* provides help to customers who has some concerns about their company’s product.
It’s either through telephone, Email or even a face to face conversation.
* provides help to customer who is not familiar with the simple guidelines on the promos,
Or procedures of company.
* oversees the customer service desk and manages the team.
* Check out the complaints and problem of any customer.
* dispense possible refunds from the requesting party.
Debt Collection), mohandseen (Egypt),
Account : Emirates NBD Egypt
*Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
*Maintain debtor's book to ensure that the debt status is accurate and latest.
*Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
*Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
*Post customers' check and ensure timely credit transfer.
*Review collection queue to perform collection activities accordingly.
*Adhere to customer policies and procedures.
*Close a specific number of collection accounts each month to meet assigned target.
*Contact debtors and implement repayment schedules and terms.
*Assist the company to take legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
*Follow legal requirements during debt collections to avoid legal issues.
make retail sales for Samsung mobile and electric product.
*convince the clients with the products and offer them the facilities of this product.
*arrange other duties ordered by management.
Wasla outsourcing company, Cairo (Egypt)
* Handle Customers inquires and complaints.
* Log customer details on the CRM.
* Ensure customer delight and satisfaction.
* Provide customer with accurate information and right solutions.
* Performs other duties as assigned by management
* Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.
courses: New Cairo academy, New Cairo (Egypt) Data base programming web design