شادي رزق الله

Responsible for managing and delivering end to end diverse banking and beyond banking retail business products in KSA, Kuwait, and Jordan market, since ideation with business team moving to development till launching and releasing successfully in cooperation with SAMA to ensure no impact on bank customers to maintain the best experience with the top bank in Saudi Arabia.
• Leading onsite retail digital tribes/squads at Alrajhi bank KSA head office that successfully launched over 35 complex products to market eg.Awaed/Mudarba Investment, Addons, Peer to Peer Transfers, Split bills, Bundles, Digital subscriptions, financing products, EID related products & personalized journeys persona/segment
• Meeting with different business teams regularly to analyze and refine requirements and wireframes before kickoff.
• Managing delivery plans to ensure meeting business goals with suitable go to market plan in alignment with management.
• Working closely with solution architects to work on technical design and minimize project complexity.
• Analyzing with technical teams all required prerequisites, dependencies and efforts to complete smooth development in the required window.
• Dissolving any blockers and issues between technical teams and enabling end to end testing including performance, penetration check and UAT Validations.
• Working closely with Mobile and channel manager squads in grooming, refinement, sprint planning to maintain weekly mobile release at the store.
• Planning weekly releases in cooperation with SAMA
• Working on release preparations and prerequisites at production
• Ensuring PIV is completed while running smooth and successful release.

Managing beyond banking products roadmap since ideation till development through leading a team of skilled product owners across multiple tribes to ensure business goals are achieved.
 Planning and Managing end to end release plans for different products by refining backlog continuously.
 Working as Agile Coach to guide teams and overall organization through process governance and enhancement to assure full orchestration between internal and external stakeholders.
.leading team of scrum masters to work with scrums and scrum of scrums

Leading a bold team of Project Managers and Scrum Masters to deliver all the required technology stack applications/systems projects to Go-Live using hybrid delivery model (Agile and Waterfall) as following: -
Shady Rizkallah CV
A game changer, expert in digital banking and digital transformation packed by more than 13 years of solid experience in agile delivery and Project management through Digital and Technology (IT/Software/Infra)
domains through different Banking and Beyond Banking channels/products, systems, and applications.
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Digital Frontend channels Projects:
Mobile Application and Website Development using Agile Methodology to deliver a fully integrated end to end solution with all backend systems.
Contact Center, IVR, Live chat and Social Media systems to ensure customer 360 coverage.
Banking Core platforms Projects:
Core Banking System (Temenos T24) including Financial Crime, AML, Sanctions and FATCA, Treasury, collection, origination, ACH, SWIFT.
Card Management System including Fraud Management, 3D Secure and ATM switch
CRM (Sales, Service and Marketing)
Beyond Banking Platforms and Enterprise support systems Projects: Personal Finance Management
Loyalty and Rewards
Marketplace
ERP (Finance, HR and Procurement), Notifications and Document Management System Integration and Microservices Projects:
API Gateway, Orchestration platform, Microservices, Event Streaming, Business Process Management and Micro Gateway
3rd Party Integration: e-KYC, IPN, EBC, Banque Misr, Fawry - Marketplace, SMS GW, Embosser
Data and Analytics platform projects:
Datalake, Data warehouse, Data Mart, ETL and Reporting (CBE and Business)
Cybersecurity and Devops Projects: IAM, SSO, OTP and CICD pipelines

 Responsible for selecting a system integrator through RFP process to implement first digital bank in Egypt (25M$ program) covering all applications and systems with more than 10 multinational vendors
 Responsible for selecting multiple vendors to implement the bank Infrastructure end to end through RFP process for a 45M$ program

Digitalizing Turkey Retail Services (Store on the GO)
Leading Vodafone Turkey web portal revamp in cooperation with Vodafone Group(UK) through 3
squads of Full stack, backend/Integration and frontend Developers, Devops, Testers, UX/UI and POs
(50 team members).
Working with different squads to deliver software projects using SAFe, Scrum and Kanban.
Coaching and mentor team members on agile standards and best practices; ensure consistent best
practices are applied across the work streams by developing, managing, executing an end-to-end agile
culture within the delivery of digital channels.
Ensuring the correct setup & usage of CDI tools for projects & ensure project documentations are up to
date for every sprint (JIRA, Confluence and Trello)
Implementing CI/CD to the project

Leading different software Teams to deliver “My Vodafone Australia” Mobile Application (3M Euros
project) through 2 Agile Scrums (30 Devs, Testers, Leads and Product owner)
Multiple customer visits on site to handle planning activates, workshops and escalations.
Managing stakeholders and 3rd party vendor interfaces as required for technical delivery and
reporting on project progress.
Working very closely with product owners, solution architects, integration engineers, system integrators, Software developers, development Leads and testing lead and ensure the deliveries
happen in time, on budget & effectively follows the agile best practices & principles.
Organizing and facilitate project planning, daily stand-up meetings, reviews, retrospectives (I&A),
sprint and release planning, demos and other Scrum-related meetings.
Working as delivery manager, Managing Project resourcing and budgeting by aligning business case
and purchase orders with customer

Managing the 3 Digital E-Learning waterfall projects by leading a bold team of 3 coordinators to
plan, monitor and deliver different projects through 8 different teams consisting of 40 cross
functional shared resources (1 million Dollars).
* Working with the key stakeholders (CEO, Marketing, Business development, Subject matter
experts and Content development heads/executives) to put the vision and strategy for the
products.
* Creating a detailed work plan which identifies and sequences the activities needed to
successfully complete the project scope within the required time, budget and Quality - Using
Microsoft Project.
* Allocating resources across different projects to secure smooth delivery and resource utilization
* Managing the budget for the running/upcoming projects.
* Managing multi vendors; contracting, bidding till delivery.
 Projects:
 New Education System Project for Ministry of education (2 Projects)
· Working on Digital transformation for school education content to be accessible for
students on tablets using interactive learning objects through 2 different projects.
· Teachers using this project to present Primary, Preparatory and Secondary curriculum, then
do the final year test with students from all schools in the country.
· Over 2.5 Million students started using this project starting

for Business Partner Hardware Support Team (x86) in
Europe, Middle East and Africa, supporting SystemX (Lowend/HighEnd), Bladecenter, Storage
and PureFlex.
• Leading the team to provide Hardware support via emails to Business Partners in EMEA called
AWSP (Business Partners authorized to provide warranty services) as our team is acting as level
2 support for BPs dealing with customers.
• Responsible for authorizing and providing assistance for complex technical action plans to be
performed by colleagues and IBM Engineers.
C2 General
• Driving the team to achieve SLAs and targets requested by business and management through monitoring individual team member’s performance, compliance and adherence.
• Responsible for effective resolution and final decision regarding escalations and complaints to
maintain customer satisfaction and any contractual agreements to avoid penalties.
• Generating reports showing team performance, RCA for any incidents/problems or technical
cases then communicating them with management through meetings or conference calls.
• Negotiating with Unauthorized Business Partners to join the AWSP Program, also convincing
Business Partners to renew their server’s contracts in case they are out of warranty.
• Offering compatible solutions or technologies that would help Customer/BP to minimize
Hardware problems and to improve servers/IT environment performance.
• Managing and delivering training sessions for any process changes, tool updates or any extra
education required that may affect/improve team performance or technical knowledge.
• Working as queue manager to assign cases equally between team members based on
severity/Priority and complexity to make sure that cases will be solved in the required SLA.
• Working on enhancing and changing team tools with management to ease workflow.
Service Delivery Leader for EMEA Business Partner (AWSP) Support Team.
Leading the transition and execution of the BP team operations team from UK (Greenock) to Egypt
(Cairo).
Executing, Monitoring and controlling operations to maintain the team performance and avoid and
risks during transition phase by providing weekly reports to the stakeholders.
Performing Quality Assurance by handling any escalations from customers or managers.
Managing Communication with internal and external management all team updates.
Acquiring, developing and managing project team to optimize project performance.
Driving the team to achieve SLAs and targets requested by business and management through
monitoring individual team member’s performance, compliance and adherence.
Generating reports showing team performance, RCA for any incidents/problems or technical cases
then communicating them with management through meetings or conference calls
Offering compatible solutions or technologies that would help Customer/BP to minimize Hardware
problems and to improve servers/IT environment performance.

Working as Remote Hardware Support Engineer for SystemX intel-based, Bladecenter,
Storage, PureFlex & Multi-Vendor Servers (Hp, Dell, Fujitsu, ….., Etc) in the UK Hardware
Support Team.
C2 General
• Providing remote technical support to clients and IBM technical personnel on system x
high-end, low-end & multivendor machines by checking machine logs and internal IBM
resources.
• Providing action plans to clients and IBM technicians to resolve hardware issues during their
maintenance window to meet SLA (Service level agreement) and achieve customer satisfaction.
• Monitoring Product and account performance/follow up as required to confirm case resolved

Supporting Vodafone customer in UK with their vodafone line issues and and problems with handsets or internet USB/ lines

Working in Teleperformance Company at Expedia canada as a trip advisor for