Senior Manager
Peppers & Rogers Group
Total des années d'expérience :21 years, 3 Mois
Role is 40% focused on project management including complete execution, client management, and quality assurance; and 60% focused on business development including lead generation, proposal preparation, bidding management, and contract finalization.
- Remittance Products Portfolio Strategy: lead a marketing and strategy plan development for remittance products portfolio through market landscape analysis, customer segmentation, market penetration strategy, value proposition, marketing mix, ATL/BTL communication plan, high-level business case, roll-out plan, and KPIs.
- National Labor Inspection Strategy: lead an organizational design engagement to setup a central labor inspection team focused on conducting a structural assessment, restructuring, and developing a talent management framework to build the required capabilities.
- Customer-Centric Service Delivery Strategy: lead a customer experience transformation program focused on service DNA assessment, touch-points assessment, service delivery strategy, and KPIs.
- eGovernment Transformation: lead an eGovernment transformation program to enable multichannel delivery through eService business process reengineering, requirements definition, and implementation RFP support.
- Public Private Partnership (PPP) Strategy: lead a PPP implementation program for a government agency through strategy development, operating model definition, organizational realignment, KPIs, and implementation support.
Role was 80% focused on project management including complete execution, client management, and quality assurance; and 20% focused on business development including proposal preparation, and bidding management.
- eGovernment Transformation: lead several roles in eGovernment programs within the GCC including direction and strategy establishment, business and IT environment analysis, business processes improvement, eServices architecture design, and implementation supervision.
- Service Oriented Architecture (SOA) Model: lead a SOA modeling initiative for a government agency to develop a complete SOA model including business processes, entity relationship diagrams, capabilities maps, and technical and security services for over 200 business services.
- IT Strategy: Lead the IT Management stream during a full strategy development and formulation to align the IT with the business strategy. In addition to establishing the PMO along with the awareness training.
- Business Continuity Strategy: Lead the development of a business continuity plan and disaster recovery plan for a financial government entity through disaster scenarios identification, risk assessment, business impact analysis, and alternative recovery options development.
- ESCA Certification Assessment: Lead an ESCA certification assessment for a brokerage house including infrastructure, security, and functional application assessment for the eTrade platform.
- Audits: Lead the planning and execution of multiple IT, security, and IPO related audits for different clients with focus on assessment of internal controls to support internal audit efforts including cycle audits and for regulatory compliance.
- Salesforce.com (CRM) implementation, training, and maintenance for the group
- Development and programming of add-ons for complete integration
- Implementation of Cisco VoIP network between offices in 6 different countries
- Web Portal development with market leaders such as Autonomy and Hummingbird
- Database administration improving performance and reliability
Planning and assisting in organizing the yearly event Jazz Festival with regard to bookings and public relations
- Setup network services including e-mail, web filtering, and external network access
- Design and development of the company’s website
- Setup a VoIP connection between Dubai and Jordan offices
- Database administration improving performance and reliability
- Setup and configuration for laptops, desktops, servers, and routers
- Provide support for hardware, operating systems, applications, and daily user issues
Conducting major market research and analysis for the UAE Government, Dubai Financial Market, and the UAE insurance sector
Conducting market research and analysis for Virgin Mega Store through surveys and telemarketing to measure customer satisfaction ratings
Planning the hardware and software setup of the Ramadan Media Centre project
Co-branding and marketing TOUCH MATE products with Windows XP as part of Dubai Summer Surprises (Back-to-School Surprises)
- Focused on pre-sales and sales activities, in support of the partner network
- Develop and maintain the partner/reseller’s relationship
- Over achieved sales target within Smart Home product line
- Installation of telephone calls monitoring system for Dubai Police Head Quarters
Promoting Navigon (navigation system) and I-mate at Virgin Mega Store
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- Graduated 1 year ahead of schedule with GPA 3.6/4.0 - Elected to Who’s Who Among Students in American Universities & Colleges - Multiple times on the Dean’s List of Academically Distinguished Students - Member of Young Arab Leaders (YAL)
- GCE AS'Level Mathematics (A) - IGCSE O'Level Chemistry (A*) - IGCSE O'Level Physics (A*) - IGCSE O'Level Business Studies (A) - IGCSE O'Level Economics (A) - IGCSE O'Level English (A) - IGCSE O'Level Mathematics (A) - IGCSE O'Level First Language Arabic (B)