Shady Mohsen

FASHION INTERNATIONAL GROUP (FIG)

• Performs a variety of duties personally and supervises employees performing duties.
• Plans and prepares work schedules and assigns employees to specific duties.
• Prepares or directs workers preparing merchandise displays and advertising copy.
• Performs sales work, takes inventories, reconciles cash with sales receipts, keeps
operating records, and prepares daily record of transactions.
• Reports to Store Manager and supervises subordinate staff.
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Acts as manager in manager's absence.

ASSISTANT MANAGER

SUPERVISOR

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Up sell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.

CRÉDIT AGRICOLE - EGYPT
• Worked in Sales & Customer service dep. (Sep 2007 - Jan 2008)

• Deal directly with customers and Sometimes it requires to deal with hard people
• I succeed in my dealing with hard people and in finishing the deal.
• Make a long term customers relationship.
• Check the stock, and define the reorder time.

KPC (KHALDA PETROLEUM COMPANY) (Aug 2005 - Sep 2005)
SUMMER TRAINING (MATERIAL DEP.)
• Prepare purchasing orders and sending it to suppliers.
• Receiving invoices and classifying it.
• Feed the system with the new data.
• Have an excellent degree in final report.