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تم إلغاء حظر المستخدم بنجاح
Shafakat خان, Head of Commercial

Shafakat خان

Head of Commercial·Outmazed Tourism LLC

الهند

دبلوم, Tourism, Aviation & Hospitality

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 1 أشهر

Head of Commercial

يونيو 2024 - أكتوبر 2025

Outmazed Tourism LLC

دبي، الإمارات العربية المتحدة هجين

يونيو 2024 - أكتوبر 2025

- Responsible charge of Commercials (Global B2B Sales & Marketing, Contracting Hotels &
Resorts & other Suppliers) and Organizational Interest of DMC (UAE & Maldives), Outbound, &
OTA verticals.
- Tapping Global B2B Travel and Tourism Markets for Outmazed Tourism Group. Enrolling A, B, C
and D categories of travel agencies.
- Managing relationships with Key Stakeholders & Board of Directors.
- Providing leadership to Sales, E-commerce, Business Development, Human Resources, & IT
Departments.
- Negotiating terms and closing deals for FIT, GIT, Series, Wedding, and MICE from major source
markets like India, GCC, CIS, Russia, and Europe.
- Ensuring that all deals met the required revenue and margin expectations.
- Presiding over the organization’s day-to-day, month-to-month, and year-to-year Commercial
Plans.
- Maintaining relationships with Key Hotels Groups like Marriott, IHG, Hyatt, Hilton, Anantara,
Shangri-La, etc. for better rates & contracting.
- High-end product development such as Charters, Limousines and luxury properties.
- Manage Budgeting, P&L, and Revenue growth by improving the business turnover with healthy
operational costs to sustain the revenue.
- Identifying potential business opportunities, developing and enhancing business for the
organization, setting up business operations, and ensuring seamless marketing activities.
- Improving brand awareness by monitoring all marketing campaigns and fostering
membership acquisitions and business development.
- Brand visibility by attending major road shows and trade events like OTM, Satte, ATM, etc.

مجال الشركة:
السياحة والمتاحف والمرافق الثقافية
الدور الوظيفي:
السياحة والضيافة

Chief Executive Officer

أكتوبر 2022 - أغسطس 2023

Grand Tours LLC

صلالة، عمان

أكتوبر 2022 - أغسطس 2023

Responsible charge of Commercial, Technical, and Organizational Interest of DMC.
• Tapping Global B2B Travel and Tourism Markets i.e., EMEA & APAC Markets (Majorly
India, Pakistan, Bangladesh, China, UAE, KSA, Qatar, Russia, CIS, Germany, Italy, UK,
France, Poland, Czech Republic, etc.) for Oman Inbound.
• Managing relationship with Key Stakeholders & Board of Directors.
• Providing leadership to Sales, Operations, Ecommerce, Business Development,
Finance, Human Resource, & IT Department.
• Negotiating terms & closing deals for FIT, GIT, Series, Wedding and MICE.
• Ensuring that all deals meet the required revenue and margin expectation.
• Presiding over the organization’s day-to-day, month-to-month, year-to-year
operations.
• Supervising and overseeing all the matters on the commercial side.
• Managing Budgeting, P&L and Revenue growth by improving the business turnover
with healthy operational cost to sustained the revenue.
• Identifying potential business opportunities, developing and enhancing business for
the organization, setting up business operations and ensuring seamless marketing
activities.
• Improved brand awareness by monitoring all marketing campaigns and fostering
membership acquisitions and business development.
• Brand visibility by attending major road shows and trade events.

مجال الشركة:
السياحة والمتاحف والمرافق الثقافية
الدور الوظيفي:
السياحة والضيافة

Chief Executive Officer (CEO)

نوفمبر 2014 - يونيو 2022

Global Destination Network Pvt Ltd

مومباي، الهند

نوفمبر 2014 - يونيو 2022

DMC for Mauritius, Maldives, Sri Lanka, Dubai, Turkey and Greece



• Taking charge of Commercial, Technical, and Organizational Interest.
• Managing relationship with Key Stakeholders.
• Providing leadership to General Manager, Country Head’s, Managers Business Development, Finance Team, Hr, Operations, & IT Department.
• From scratch startup to leading DMC with offices in Mauritius, Maldives, Sri Lanka, Dubai, Turkey & Greece with annual revenue to $ 50 million in just four years.
• Negotiating terms & closing deals.
• Ensuring that all deals meet the required revenue and margin expectation.
• Presiding over the organization’s day-to-day, month-to-month, year-to-year operations.
• Supervising and overseeing all the matters on the commercial side.
• Managing P&L and revenue growth by improving the business turnover with healthy operational cost to sustained the revenue.
• Identifying potential business opportunities, developing and enhancing business for the organization, setting up business operations and ensuring seamless marketing activities.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Brand visibility by attending major road shows and trade events.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

General Manager

يوليو 2013 - نوفمبر 2014

Akquasun Group

مومباي، الهند

يوليو 2013 - نوفمبر 2014

DMC for Mauritius, Maldives, Sri Lanka, Malaysia, Singapore, Thailand, Vietnam, Hong Kong, Macau, China, Dubai, Russia, South Africa, Europe, Turkey, and the USA


• Managing B2B sales - Global Sales APAC, EMEA and American Market for Akquasun Group- Global Destination Management Company - USA, Europe, Africa, Russia, Dubai, Maldives, Mauritius, Sri Lanka, Singapore, Malaysia, Thailand, China, Vietnam, Cambodia, Hong Kong & Macau.
• Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Worked directly with management, Country Heads, Managers, Reservation & Product department to brainstorm, discuss strategy and mitigate all issues.
• Heading the global team of 200 Professionals with direct reporting and annual revenue to $ 60-100 million.
• Handling Key Accounts like Cox and Kings, Thomas Cook, TUI, BCD Travels, FCM, ITL World, CWT, Kesari Tours, KUONI/SOTC, Make my trip, Yatra.com, Ezeego1, Via, Tata Consultancy and other B2B Wholesalers and retailers for FIT, GIT, SERIES, and MICE.
• Liaising with the global team for different packages, sustain & inspire operations and sales support team for smooth functioning
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across Globe.
• Updating the team about the new products and their concepts.
• Formulate and define short/long term corporate strategies for achieving pre-set sales and profit targets.
• Conduct a market survey to analyze the latest market trends and track the competitor’s activities.
• Brand visibility by attending major road shows and trade events.

مجال الشركة:
السياحة والمتاحف والمرافق الثقافية
الدور الوظيفي:
الإدارة

Regional Head- West and South India

مايو 2012 - مايو 2013

Thai Vision Holidays (DMC of Thailand, Hong Kong and Macau)

مومباي، الهند

مايو 2012 - مايو 2013

• Managed B2B sales in South & West India for the DMC of Thailand, Vietnam, Cambodia, Hong Kong and Macau.
• Key contributions in looking after the Travel Agency Sales, Channel Sales, Distribution, Corporate Sales and developing new business and revenue streams, customer-value maximization, relationship development, customer-need identification, and preemptive business response to competitor strategy.
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across the region.
• Taking care of the entire Sales and operations team of 30 Professionals in Pan India.
• Identifying potential travel agent and signing them for B2B Business and new corporate accounts.
• Updating all major travel agents about the new products and their concepts.
• Formulate and define short & long term corporate strategies for achieving pre-set sales and profit targets.
• Interacting with the clients extensively to discuss various product lines, offer need based business proposals and ensure repeat and referral business; assist the clients with travel sourcing & planning.
• Managing activities related to negotiation and finalization of commercial deals for smooth execution of sales and order processing.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Deputy Manager Regional Sales

أكتوبر 2011 - مايو 2012

Ezeego1 Travels and Tours Pvt Ltd, An Cox and Kings India Limited Company

حيدر اباد، الهند

أكتوبر 2011 - مايو 2012

• Managing B2B sales in Andhra Pradesh for Airlines Ticketing (Worldwide), Non-Air (Cruises, Hotels and Holidays) and Worldwide Products on Meta Search Engine (Online Travel Portal).
• Key contributions in looking after the Travel Agency Sales, Channel Sales, Distribution, Corporate Sales, BT-Business Travel and developing new business and revenue streams, customer-value maximization, relationship development, customer-need identification, and preemptive business response to competitor strategy.
• Guiding a team of 12 member’s liable for sales & marketing, key accounts, MIS and revenue generation. Motivating them in achieving the sales targets and business objectives and foster a spirit of teamwork.
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across the region.
• Identifying potential travel agent and signing them for B2B Business and new corporate accounts.
• Updating all major travel agents about the new products and their concepts.
• Identifying potential business opportunities, developing and enhancing business for the organization, setting up business operations and ensuring seamless marketing activities.
• Driving channel sales through designated travel agents, maintain and update database and performance.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Area Manager Sales

أكتوبر 2010 - سبتمبر 2011

Yatra Online Pvt Ltd

مومباي، الهند

أكتوبر 2010 - سبتمبر 2011

• Deftly handled International Hotels & Holidays (Worldwide)for Yatra.com and managed B2B Sales in Western India region for Intech Hotels (Yatra Subsidiary Company).
• Developed new profitable business from main competition vendors analyzing the latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine tuning sales & marketing strategies.
• Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration.
• Identified and promoted business, penetrating new markets to enhance business development through a formal presentation, while working closely with the sales channel to ensure target achievement.
• Planned and monitored the launch of new schemes while creating awareness about special offers, consistently offering maximum value adds & benefits.
• Measured the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements.
• Supervised and trained sales representatives while developed and introduced new customer service protocols.
• Identified & managed key accounts for potential business development towards high-value customers and strategically securing profitable business, taking care of the top line and bottom-line.
• Exceeded revenue objectives while continuously creating and cultivating opportunities for revenue generation in a positive and professional manner achieving assigned targets by developing and maintaining a quality business relationship with prospective and existing clients.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

National Network Management

يناير 2008 - سبتمبر 2010

Via Flightraja Travels Pvt Ltd

بنغالورو، الهند

يناير 2008 - سبتمبر 2010

• Meticulously handled Airlines Ticketing (Worldwide), Cruises, Hotels and Holidays (Worldwide), Buses, Car Rental, Railways, Franchisee Products.
• Handled franchisee department and accountable for enrollment of new franchisee.
• Managed 20000+ Travel Agents across Pan India and looked after sales operations and strategic planning for 2 states, Delhi and Maharashtra & union territory, Andaman & Nicobar for Via Flight Raja Travels Private Limited.
• Created a structured sales & marketing policy for the company which incorporates a well-defined brand development strategy which yielded increased business from overseas accounts and has been appreciated at international for a and industry conferences.
• Responsible for MIS and DSR, B2B market of travel agents and sales teams of the region.
• Provided leads to Sales Team, mapped the salespersons and travels agents and involved in target designing for the sales teams and individuals.
• Directed, motivated and supported the members of the sales to achieve their targets. Liaised with all departments within the company.
• Supervised franchisee, inactive agent, active and de-active travel agent and responsible for the cancellations, refunds and credit facilities.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الخدمات المساندة

Travel Agency Manager

أغسطس 2005 - نوفمبر 2007

Travel Shoppe

مومباي، الهند

أغسطس 2005 - نوفمبر 2007

• Handled complete operations and sales of Travel Agency.
• A handled product like Air Ticketing, Hotel booking, Holidays Packages, Cruise Booking, Railway Ticket Booking, Bus Tickets Booking.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

التعليم

Frankfinn Institute

يوليو 2009

يوليو 2009

دبلوم، Tourism, Aviation & Hospitality

الهند

المعدل التراكمي (نسبة مئوية): 94%

المعدل التراكمي (نسبة مئوية): 94%

Frankfinn Institute

مارس 2009

مارس 2009

دبلوم، Galileo

الهند

Galileo Certification

Jet Airways India

مارس 2009

مارس 2009

دبلوم، Inflight and ground Handling

الهند

Inflight and Ground Handling training certificate

Shivaji University

يونيو 2008

يونيو 2008

بكالوريوس، psychology

الهند

BA Psychology Distance Learning.

Mumbai Board

يوليو 2005

يوليو 2005

الثانوية العامة أو ما يعادلها، Science, Mathematics

الهند

HSC from Mumbai Board.

Skills

Sales Management
Expert
Sales Management
Expert
Team Management
Expert
Team Management
Expert
Project Management
Expert
Project Management
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
P&L Management
Expert
P&L Management
Expert
Key Acount Management
Expert
Key Acount Management
Expert
Staff Motivation
Expert
Staff Motivation
Expert
Resource Management
Expert
Resource Management
Expert
B2B Sales
Expert
B2B Sales
Expert
Contracting Inbound DMC Worldwide
Expert
Contracting Inbound DMC Worldwide
Expert
Expansion Of Network Worldwide
Expert
Expansion Of Network Worldwide
Expert
Product Branding
Expert
Product Branding
Expert
Distribution Network Management
Expert
Distribution Network Management
Expert
Risk Management
Expert
Risk Management
Expert
Running Smooth Operations
Expert
Running Smooth Operations
Expert
Global Strategic Alliances
Expert
Global Strategic Alliances
Expert
Channel Sales Management
Expert
Channel Sales Management
Expert
negotiation
Expert
negotiation
Expert
marketing management
Expert
marketing management
Expert
marketing
Expert
marketing
Expert
planning
Expert
planning
Expert
Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Business Expansion
Expert
Business Expansion
Expert
Company Branding
Expert
Company Branding
Expert
DMC
Expert
DMC
Expert
Sales Targets
Expert
Sales Targets
Expert
Management Control
Expert
Management Control
Expert
Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

الهندية

متمرّس

المراتي

متوسط

العربية

مبتدئ