Shafakat خان

- Responsible charge of Commercials (Global B2B Sales & Marketing, Contracting Hotels &
Resorts & other Suppliers) and Organizational Interest of DMC (UAE & Maldives), Outbound, &
OTA verticals.
- Tapping Global B2B Travel and Tourism Markets for Outmazed Tourism Group. Enrolling A, B, C
and D categories of travel agencies.
- Managing relationships with Key Stakeholders & Board of Directors.
- Providing leadership to Sales, E-commerce, Business Development, Human Resources, & IT
Departments.
- Negotiating terms and closing deals for FIT, GIT, Series, Wedding, and MICE from major source
markets like India, GCC, CIS, Russia, and Europe.
- Ensuring that all deals met the required revenue and margin expectations.
- Presiding over the organization’s day-to-day, month-to-month, and year-to-year Commercial
Plans.
- Maintaining relationships with Key Hotels Groups like Marriott, IHG, Hyatt, Hilton, Anantara,
Shangri-La, etc. for better rates & contracting.
- High-end product development such as Charters, Limousines and luxury properties.
- Manage Budgeting, P&L, and Revenue growth by improving the business turnover with healthy
operational costs to sustain the revenue.
- Identifying potential business opportunities, developing and enhancing business for the
organization, setting up business operations, and ensuring seamless marketing activities.
- Improving brand awareness by monitoring all marketing campaigns and fostering
membership acquisitions and business development.
- Brand visibility by attending major road shows and trade events like OTM, Satte, ATM, etc.

Responsible charge of Commercial, Technical, and Organizational Interest of DMC.
• Tapping Global B2B Travel and Tourism Markets i.e., EMEA & APAC Markets (Majorly
India, Pakistan, Bangladesh, China, UAE, KSA, Qatar, Russia, CIS, Germany, Italy, UK,
France, Poland, Czech Republic, etc.) for Oman Inbound.
• Managing relationship with Key Stakeholders & Board of Directors.
• Providing leadership to Sales, Operations, Ecommerce, Business Development,
Finance, Human Resource, & IT Department.
• Negotiating terms & closing deals for FIT, GIT, Series, Wedding and MICE.
• Ensuring that all deals meet the required revenue and margin expectation.
• Presiding over the organization’s day-to-day, month-to-month, year-to-year
operations.
• Supervising and overseeing all the matters on the commercial side.
• Managing Budgeting, P&L and Revenue growth by improving the business turnover
with healthy operational cost to sustained the revenue.
• Identifying potential business opportunities, developing and enhancing business for
the organization, setting up business operations and ensuring seamless marketing
activities.
• Improved brand awareness by monitoring all marketing campaigns and fostering
membership acquisitions and business development.
• Brand visibility by attending major road shows and trade events.

DMC for Mauritius, Maldives, Sri Lanka, Dubai, Turkey and Greece



• Taking charge of Commercial, Technical, and Organizational Interest.
• Managing relationship with Key Stakeholders.
• Providing leadership to General Manager, Country Head’s, Managers Business Development, Finance Team, Hr, Operations, & IT Department.
• From scratch startup to leading DMC with offices in Mauritius, Maldives, Sri Lanka, Dubai, Turkey & Greece with annual revenue to $ 50 million in just four years.
• Negotiating terms & closing deals.
• Ensuring that all deals meet the required revenue and margin expectation.
• Presiding over the organization’s day-to-day, month-to-month, year-to-year operations.
• Supervising and overseeing all the matters on the commercial side.
• Managing P&L and revenue growth by improving the business turnover with healthy operational cost to sustained the revenue.
• Identifying potential business opportunities, developing and enhancing business for the organization, setting up business operations and ensuring seamless marketing activities.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Brand visibility by attending major road shows and trade events.

DMC for Mauritius, Maldives, Sri Lanka, Malaysia, Singapore, Thailand, Vietnam, Hong Kong, Macau, China, Dubai, Russia, South Africa, Europe, Turkey, and the USA


• Managing B2B sales - Global Sales APAC, EMEA and American Market for Akquasun Group- Global Destination Management Company - USA, Europe, Africa, Russia, Dubai, Maldives, Mauritius, Sri Lanka, Singapore, Malaysia, Thailand, China, Vietnam, Cambodia, Hong Kong & Macau.
• Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Worked directly with management, Country Heads, Managers, Reservation & Product department to brainstorm, discuss strategy and mitigate all issues.
• Heading the global team of 200 Professionals with direct reporting and annual revenue to $ 60-100 million.
• Handling Key Accounts like Cox and Kings, Thomas Cook, TUI, BCD Travels, FCM, ITL World, CWT, Kesari Tours, KUONI/SOTC, Make my trip, Yatra.com, Ezeego1, Via, Tata Consultancy and other B2B Wholesalers and retailers for FIT, GIT, SERIES, and MICE.
• Liaising with the global team for different packages, sustain & inspire operations and sales support team for smooth functioning
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across Globe.
• Updating the team about the new products and their concepts.
• Formulate and define short/long term corporate strategies for achieving pre-set sales and profit targets.
• Conduct a market survey to analyze the latest market trends and track the competitor’s activities.
• Brand visibility by attending major road shows and trade events.

• Managed B2B sales in South & West India for the DMC of Thailand, Vietnam, Cambodia, Hong Kong and Macau.
• Key contributions in looking after the Travel Agency Sales, Channel Sales, Distribution, Corporate Sales and developing new business and revenue streams, customer-value maximization, relationship development, customer-need identification, and preemptive business response to competitor strategy.
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across the region.
• Taking care of the entire Sales and operations team of 30 Professionals in Pan India.
• Identifying potential travel agent and signing them for B2B Business and new corporate accounts.
• Updating all major travel agents about the new products and their concepts.
• Formulate and define short & long term corporate strategies for achieving pre-set sales and profit targets.
• Interacting with the clients extensively to discuss various product lines, offer need based business proposals and ensure repeat and referral business; assist the clients with travel sourcing & planning.
• Managing activities related to negotiation and finalization of commercial deals for smooth execution of sales and order processing.

• Managing B2B sales in Andhra Pradesh for Airlines Ticketing (Worldwide), Non-Air (Cruises, Hotels and Holidays) and Worldwide Products on Meta Search Engine (Online Travel Portal).
• Key contributions in looking after the Travel Agency Sales, Channel Sales, Distribution, Corporate Sales, BT-Business Travel and developing new business and revenue streams, customer-value maximization, relationship development, customer-need identification, and preemptive business response to competitor strategy.
• Guiding a team of 12 member’s liable for sales & marketing, key accounts, MIS and revenue generation. Motivating them in achieving the sales targets and business objectives and foster a spirit of teamwork.
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across the region.
• Identifying potential travel agent and signing them for B2B Business and new corporate accounts.
• Updating all major travel agents about the new products and their concepts.
• Identifying potential business opportunities, developing and enhancing business for the organization, setting up business operations and ensuring seamless marketing activities.
• Driving channel sales through designated travel agents, maintain and update database and performance.

• Deftly handled International Hotels & Holidays (Worldwide)for Yatra.com and managed B2B Sales in Western India region for Intech Hotels (Yatra Subsidiary Company).
• Developed new profitable business from main competition vendors analyzing the latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine tuning sales & marketing strategies.
• Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration.
• Identified and promoted business, penetrating new markets to enhance business development through a formal presentation, while working closely with the sales channel to ensure target achievement.
• Planned and monitored the launch of new schemes while creating awareness about special offers, consistently offering maximum value adds & benefits.
• Measured the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements.
• Supervised and trained sales representatives while developed and introduced new customer service protocols.
• Identified & managed key accounts for potential business development towards high-value customers and strategically securing profitable business, taking care of the top line and bottom-line.
• Exceeded revenue objectives while continuously creating and cultivating opportunities for revenue generation in a positive and professional manner achieving assigned targets by developing and maintaining a quality business relationship with prospective and existing clients.

• Meticulously handled Airlines Ticketing (Worldwide), Cruises, Hotels and Holidays (Worldwide), Buses, Car Rental, Railways, Franchisee Products.
• Handled franchisee department and accountable for enrollment of new franchisee.
• Managed 20000+ Travel Agents across Pan India and looked after sales operations and strategic planning for 2 states, Delhi and Maharashtra & union territory, Andaman & Nicobar for Via Flight Raja Travels Private Limited.
• Created a structured sales & marketing policy for the company which incorporates a well-defined brand development strategy which yielded increased business from overseas accounts and has been appreciated at international for a and industry conferences.
• Responsible for MIS and DSR, B2B market of travel agents and sales teams of the region.
• Provided leads to Sales Team, mapped the salespersons and travels agents and involved in target designing for the sales teams and individuals.
• Directed, motivated and supported the members of the sales to achieve their targets. Liaised with all departments within the company.
• Supervised franchisee, inactive agent, active and de-active travel agent and responsible for the cancellations, refunds and credit facilities.

• Handled complete operations and sales of Travel Agency.
• A handled product like Air Ticketing, Hotel booking, Holidays Packages, Cruise Booking, Railway Ticket Booking, Bus Tickets Booking.