Asst Manager
accenture
مجموع سنوات الخبرة :9 years, 1 أشهر
Traveled to the US for a Knowledge Transfer of wealth management process
Administered the process from Transition Phase to Go Live and handling operations for the transitioned processes
Hands on with Position Data reconciliation / Advisory ops / Stock reconciliation / MF reconciliation & setup
Manage client visit along with the Mobilization team.
Was part of hiring team and have closed positions till Level E
Done Knowledge Transfer of Life Insurance process from UK.0ne onsite and 4 offshore
Took the process from Transition Phase to BAU and handling operations for the transitioned processes.
An internal certified auditor for TCS.
Completed a project to improve SLAs using Kaizen techniques
Additionally took care of recruitment, admin and transport
Organised events for the entire process
Global control - Audit confirmation group across the Global
Ensuring productivity and quality standards & SLA’s are met. Coordinating with the clients and ensured that their queries are handled well on time by the team. Responsible for the MIS, both to internal and external clients. Training the new joiners on the complete flow of Fraud Prevention in online orders
Handling inbound & out bound call for UK client, voice based. Ensuring timely completion of the targets. Coordinating for team meetings. Handling escalated calls