Test Lead
Hastraa Consulting Services Sdn Bhd
Total years of experience :17 years, 3 Months
Detailed requirements design (Cases, user interfaces, report specifications, system to System interfaces)
• Review of test conditions and Test scripts.
• Test Plan & Test Execution Plan, RTM, Defect Triages Coordination’s, Status Review with Stakeholders
• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope
• Defect Triage Meetings - Working with the development team to get the bugs fixed.
• Training new resources for creation of deliverables.
• Experience in back-end testing on SQL server and Oracle databases.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Excellent communication and interpersonal skills committed and motivated team leader.
• Reviewing of the Test Scripts for the UAT, Regression and defect retest.
• Raise the defects in HPQC and ensure that the defects are fixed and retested.
• Coordinating in task allocation for the team.
• Following up any outstanding open test risks / issues.
• Managing the gathering of results.
• Reporting to senior managers on progress and issues.
• Reporting the daily status report to my line manager.
• Supporting the team in extracting the required data using MYSQL DB.
• Leads development, implementation, control, and distribution of all testing practices, standards, methodologies, and metrics.
Project 1: Unit Trust System (UTS - Ongoing Project)
Scope of Countries: Botswana, Nigeria, Ghana, Zambia and Zimbabwe
Team Size - 4
Project Profile: UTS - Vendor System (Developed by Excel Systems - Hong Kong) . Used to book individual policies and also associated with lending products of the bank. Keeping track of the payment record and Commission record. Perform any amendments and Commission Recon.
Roles and Responsibilities: • vigorously participated in gathering the business requirements by interviewing the Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams
• Insanely meticulous in reviewing and analyze the project requirements and accurately convert them to testable requirements (FSD)
• Active Participation in preparing the Standard Operating Model (SOM)
• Did extensive research and successfully carried out GAP analysis
• Participated in design walk-through with Subject matter experts and the technical team
• Create the Test Schedule (task, dependencies and assigned team members)
• Design the test strategy and get validated by all the stakeholders.
• Review the test cases and test data generated by my team members and get them to address the review comments.
• Organizing and leading the Kick-Off meeting.
• Track the new/updated requirements in the project and modify the testing artefact accordingly.
• Identify Test Paths, Communicate test results and progress to stakeholders.
• Check the status of the each assigned task daily and resolve any issues faced by my team members.
• Organise team meeting weekly to verify goals, responsibility and understanding of assigned projects; help clarify their projects and roles by reviewing their test cases and documentation and variance in test progress.
• Ensure the resolved defects are re-tested.
• Lead UAT testing activities done by the team and the users and securing Sign off.
• Collect the queries related to the requirements and get them resolved by the business assigned to the project and the RCA of the Issues.
• Identify the risk during the testing and provide the solution for the same.
• Coordinate defect review meeting between various stake holders
• Conducted various user conferences, training and demos showcasing new functionality and enhancements. Evaluating and gathering specific client expectations on QA.
• Share the Traceability Matrix with all the stakeholders
• Always build effective and long term working relationship with key stakeholders like Business end-users, Project Managers and Business Analyst.
• Consolidate the Final test summary report and share with all the stakeholders.
Experience: Standard Chartered Bank, Customer Care Executive
August 2006- May 2008 Chennai
Roles and Responsibilities: • Deliver world class customer service and build customer satisfaction, Loyalty by placing follow-up calls who reported product issues.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally and answered with up to 3 calls in queue per minute.
• Gathered & verified all the required customer information & provided accurate and appropriate information in response to customer inquiries.
• Defused volatile customer situations calmly and courteously.
• Developed effective relationships with all call centre departments through clear communication and led a team to increase service centre profitability
• Referred unresolved customer grievances to designated departments for further investigation.
• Provided cross training to all the staff members.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
Master of Science - IT (M.Sc) 2002-2003 Annamalai University, Chennai
Bachelor of Science - CS (B.Sc) 2000 Annamalai University, Chennai