Recruitment Officer
Qatar Airways
مجموع سنوات الخبرة :13 years, 9 أشهر
Established recruiting requirements by studying organization plans and objectives; meeting with
managers to discuss needs and ensures departmental budget is maintained.
• Determines applicant requirements by studying job description and job qualifications and by
discussing job requirements and applicant qualifications with managers.
• Search workforce market and identify suitable recruitment channel for company.
• Attracted applicants by placing job advertisements on electronic media including job portals as
well as company websites.
• Keeps track of applications received from candidates and screens them as per job and
summarizes CVs for easier evaluation by the departmental heads.
• Conduct administration, language and other tests.
• Attended Telephone, Video and Personal interviews and evaluates applicants.
• Decide salaries and benefits in consultation with the employing department to make effective
employment offers to the candidates.
• Verbal offer, salary negotiation and release the final offer of the employment
• Strong liaison with Departmental Line Managers to deliver planned manpower resource
implementation and in completing required paperwork for recruitment and replacement of staff.
• Keep abreast of international market conditions in order to plan effective recruitment drives.
• Participated in recruiting events on local, regional, and national level.
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Recruitment Services:
• Support and assist managers and recruiters in the recruitment process.
• Communicate with candidates and line managers, arrange/schedule Telephone, Skype & Face to face interviews, prepare and print interview Dashboard.
• Liaise with various department and ensure business visa, ticket, hotel, meet & greet assistance and other required transport arrangements for interview candidates.
• Correspondences with candidate for interview invitation, regret letter, and logistics arrangements.
On-boarding
• Verify and release the offer of employment.
• Arrange work visa for external candidates and sponsorship transfer for locally hired candidates.
• Collect and verify GAMCA medical report, attested educational certificates and other documents.
• Coordinate with housing & facilities and arrange accommodation or temporary hotel rooms.
• Assist in opening new bank account, joining advance and other payments.
• Assign staff number and hire in Oracle system.
• Create employee file and forward to the filing and record section.
• Complete all joining formalities and introduce to the department.
• Liaison with HR Admin to maintain standard employment contracts and follow-up for medical and finger print procedures.
• Coordinate new employee orientation program.
• Attended to customer queries and provide accurate information to various issues raised and personalized service.
• Quoting the correct fare, make and confirm reservations and issue and revalidate the ticket.
• Selling up sell and serving customers professionally through telephone in order to achieve customer satisfaction and generate revenue.
• Issuance of MCOs and refunds; process lost tickets and time barred tickets.
• Advised travel agents and passengers Time Limit of reservation and minimum connection time
• Assisted passengers requiring special assistance to board or depart conveyance like Baggage requirements, Pet related queries, Visa Requirements, Frequent Flyer (redemption, queries), APIS data, Seating, Meals, General Services Assistance, and Introduce Promotions and Special Offers
• Perform pre-flight check, Duplicate Booking Check, Flight Cancellations/Schedule change
• Maintain an efficient and professional manner in dealing with customers.
• Handle all cash and credit transactions on a daily basis.
• Maintaining and reviewing accounts and following up with reconciliations.
• Monitor all payments and receipts and reviewing and reconciling on a daily basis.
• Daily cash reconciliation and prepared for spot checks at all times.
• Submit various reports including daily sales, ticket, revenue, stock, AD/ID tickets and etc.
• Collect money accurately from customers while providing excellent customer service to them.
• Manage credit facility by not giving it to any customer unless written approved by management.
• Pay cash/credit card refunds in accordance using refund forms and obtain proof of identification.
• Manage and coordinate the Annual Manpower Planning Exercise. Includes gathering headcount projections & costing for the same and updates the organizational structure as and when required.
• Assists the HR Manager in designing job descriptions.
• Developed the HR plans and policies in conjunction with the company’s overall development plan.
• Implemented HR policies in performance issues and disciplinary.
• Independently handled staff investigations, terminations, health issues, absence cases etc.
• Advised client group on remuneration issues including promotions and transfers.
• Directly involved in performance appraisal, succession planning and other HR initiatives.
• Liaison between senior management, employees and clients to ensure proper lines of communication critical in addressing problems and issues requiring immediate attention and resolve.
• Provided professional HR advise and support the client group in line with HR policies.
• Respond and communicate effectively to queries with regard to employment regulations, policies and procedures to decimate correct information and first level service.
• Developed and maintains an active and organized data bank.
• Manage and oversee administrative operations of the department independently.
• Established and maintained appropriate filing systems.
• Sourcing for suitable candidates for available positions and identifying suitable recruitment channels
• Developed assessment tools for selection process and screens applicants for basic compliance with position qualifications.
• Conducted interviews and hired suitable personnel and filled the vacancies within targeted time.
• Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
• Provided all administrative support to HR Recruitment and Business Support team.
• Liaise with Managers at all levels to effectively resolve all routine HR problems and issues.
• Identify and lead continuous improvement and consistency in HR and recruitment processes.
• Meets walk-in applicants, collects and pre-screen CVs.
• Identified the requirements of the clients & performed a detail study in relation to business projects.
• Planned site designs by clarifying goals; designing functionality, Develops site navigation by categorizing content.
• Developed site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.
• Designed and developed online forms, Data Bridge, flow charts and structured database system.
• Upload, test and detect runtime errors of the projects.
• Designed and developed internet and intranet HR solutions.
• Train and support the users on call basis.
• Ensure completion of all documentation as per the recruitment standards and processes.