Customer Relations Officer
Emirates
مجموع سنوات الخبرة :21 years, 9 أشهر
Prospect new business opportunities within the main role of servicing customers.
Generating of new business via out marketing activities, gold center contacts and existing customers.
Increasing team revenue and productivity by cross-selling and up-selling.
Acquiring new customers to bank.
Converting in-bond and outbound leads to sales. Building
a strong trust relationship with key customers.
Maintaining a loyal pool of customers/alliances who refer potential customers.
Carrying out the functions of promoting the financial products.
Collection of the required information and data.
Evaluation of the clients’ ability and appetite to handle the risks and the detailed functions associated therewith.
Prospect new business opportunities within the main role of servicing customers.
Support relationship Managers.
Proactively upsell/cross-sell products and services to customers.
Proactivity request customers to refer others.
Community involvement.
Monitoring service levels for customer satisfaction.
Customer retention efforts with personal involvement in complaint resolutions and customer inquiries.
Getting ad-hoc customer feedback.
Internship 107 hours on the job training.
Filing confidential patient records and pulling charts.
Taking blood pressure, temperature, medical history, and EKG.
Drawing blood and do other lab works.
Answer patient questions and help them feel relaxed.
Assist with medical coding and medical transcript.
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courses: Introduction to Securities Investment Certificate ( CISI )