Senior Manager
HDFC Bank Limited
Total years of experience :10 years, 1 Months
Designation: Senior Manager- Retail Trade Forex Sales Manager
• Business Targets To achieve RTFX Income Target on entire range of Trade Forex products, viz., Imports/ Exports/ Bank Guarantees LCs/ FDI/ODI/ ECB, A2 remittances, Currency Sale/Purchase, Forex Cards, FCY DDs, inward and outward Remittances etc.
• Ensuring each of the mapped branches meets its RTFX income target. Ensuring each managed portfolio in the mapped branches becomes active on RTFX products.
• New Customer Acquisition Joint visits/calls with branch staff to prospective customers being acquired by the branch for pitching RTFX products.
• Carrying out enhanced due diligence on the customers referred by branch to determine their suitability for RTFX products from FEMA and TBML perspective.
• Activation of Existing Customers on RTFX Products. Training branch staff and portfolio owners on the RTFX products to enable them to pitch the same to existing customers in the day-to-day interactions’ Joint visits/calls with branch staff to existing customers to activate them on RTFX products. Carrying out enhanced due diligence on the customers referred by branch to determine their suitability for RTFX products from FEMA and TBML perspective.
• Retention of customers availing RTFX products. To continuously engage with customers availing RTFX products to Ensure seamless and fast delivery of customer requirements to his satisfaction. Ensure against any poaching attempt by competition. Maximize banks share of his wallet. Identify any possible change in customer business/ profile/ transactions that could be ground of suspicion for any FEMA violation/ TBML angle / Compliance and Regulatory violation.
• Business Development to identify potential RTFX segments/industries in the branch catchment and working jointly with branches to effectively tap the business opportunity.
• Support the branch in creating visibility for RTFX products, and driving marketing promotions in the catchment in coordination with regional marketing teams Push centrally driven business contests and campaigns in the mapped branches with BMs, CHs, Circle Heads Regional Marketing Team and TFMS.
• Maximizing Revenue Negotiation and finalization of pricing both on exchange margin and commission with the customer for RTFX products Negotiation and finalization of transaction specific exchange rate with customers availing IBR linked pricing and getting the same booked with Treasury on a back to back basis Periodic review and rationalization of customer specific pricing based on actual volumes and revenue Periodic renegotiation and finalization of revised pricing to counter competition offers Selling Forward Cover as a hedging solution to maximize exchange income for the Bank and minimize exchange risk for the customers.
• Documentation Approvals Guiding the customer on documentation requirements for various RTFX products and related transactions. Supporting the customer in curing of deficiencies in documents submitted, which are rejected by Operations. Putting up deviation cases to designated authorities with required justification and obtaining required approvals.
• Adherence to RTFX Desk Processes. To meet extant score card objectives and work as per the extant Sales processes.
• To ensure achievement of Cross Sell targets.
• To ensure momentum in business by having regular interactions with respective Branch Managers and Cluster Heads.
• To ensure review and closure of all Trade Customer leads received from branches in CRM Next
Project Name: CCPM - Middle East and Africa- Trade Finance)
Designation: Manager- Trade Finance Operations
• Rendering high quality services to clients and assisting them with the vetting of LC & examination of import & export letter of credit documents in accordance with LC terms, UCP 600 & ISBP 745. Advising discrepancies to clients.
• Diligently ensuring strict compliance with the anti- boycott regulation, OFAC compliance, AML risk and internal control.
• Managing 12 FTEs in and Open account Finance Team (Handling Products like Invoice Financing for buyer and seller, Pre-shipment Finance, Bill discounting against buyer risk, Borrowing base trade loan, Vendor Prepay, Receivable Services.)
• Managing 4 FTEs in Reimbursement for commercial LCs (Handling Products like commercial LCs providing refinance under import LCs, Refinance under Reimbursement, Creating trade advance loans and discounting availised drafts.)
• Working with pre & post processing team, various processing teams to improve the SLAs by streamlining the process flows & eliminating redundancies.
• Coordinating training through in-depth certification process to new hires and coordinating cross training for existing employees
• Support operational audit and OCC reviews
• Approve Commercial LCs, Open account finance and imports transactions end to end
• Analyzing technical competency of employees and providing remedial training as necessary
• Reviewing and providing status feedback on pending transactions reports
• Assisting section manager with hiring, staffing documentation and forms, vacation scheduling & covering, meetings, and staff performance feedback
• Made existing procedures more efficient by revising them to standardize and centralized processes and took best advantage of automation available while maintaining acceptable levels of risk.
• Respond to inquiries correspondent banks.
• Follow-up reports and observations of the internal and external audit to correct the mistakes and shortcomings and supplement bricks necessary for the non- redundancy.
Project Name: LC Reimbursements and Open Account Finance- UK and Africa- Trade Finance Operations
Project Name: Citibank N.A. USA - Trade Finance Operations
Responsible for improving the team and facilitating the communication among the members of team
•Perform the tasks of monitoring, organizing, and coaching team on a daily basis
•Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
•Identify new ways to increase the opportunities of sales and service
•Handle escalated calls, complaints, questions, and queries, as required
•Facilitate cross-functional communication within employees to improve working environment
•Draft general reports on performance and targets of team members as well as ensure that they exceed the targets
Perform the tasks of handling customer calls regarding the request of services and products
•Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction
•Coordinate with customers to advertise about the services and products offered by the organization
•Responsible for preparing customer list and feedback and update the same to the team leader
•Perform the tasks of conducting training sessions of new joiners
•Handle other essential tasks under the instructions of the team leader
PG Diploma in International Business Management
BCA
in