Shahad Alsufyani

• Analyze customer datasets using quantitative methods to uncover trends and
performance gaps
• Produce structured reports and visualizations to communicate insights and
support business decisions

• Identify opportunities to increase customers loyalty by developing and
implementing new engagement strategies to reach the yearly target
• Provide recommendation and insights to loyalty programs owners based on
customers behavior

• Work as part of team responsible for managing engagement activities related to stc loyalty programs (qitaf and Tamayouz)
• Coordinate loyalty monthly campaigns calendar with internal and external stockholders
• Manage and update both loyalty programs touch points (website, mystc app and 900)
• Identify opportunities to increase customers loyalty by developing and implementing new
engagement strategies to reach the yearly target
• Provide recommendation and insights to loyalty programs owners based on customers
behavior
• Respond to inquiries/requests from internal and external stockholders that related to both
loyalty programs brands and creatives
• Member in Talent Incubation Program (TIP)

Sales Department - On premise Sales Channel
• Develop new business opportunities by searching and approaching potential customers
• Manage current customers accounts
• Assist the manger - monthly/weekly sales reports

• Conduct market research about consumer requirements, habits and trend
• Brainstorm and develop ideas for creative marketing campaigns