customer service assistant
Qatar Airways
Total des années d'expérience :3 years, 2 Mois
❖ Customer Service Agent | Qatar Airways | Aug 2021 - Jan 2022 Duties:
• Provided comprehensive information on travel options, pricing, schedules, and amenities.
• Processed bookings and confirmed reservations for a leading airline.
• Addressed customer inquiries through various communication channels (phone, email,
and social media).
• Assisted customers in understanding and completing travel documentation.
• Managed travel-related issues such as lost luggage and missed connections.
• Stayed updated on travel industry trends, regulations, and policies
Act as the point of contact among executives, employees, clients, and other external partners
• Receive and follow up on photography permits
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Rack daily expenses and prepare weekly monthly or quarterly reports
• Format information for internal and external communication - memos, emails,
presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system
• Receiving complaints and following them up
❖ Human Resources Assistant | Qatar General Insurance & Reinsurance Company | 2016 - 2017
Duties:
• Identified hiring needs, developed position descriptions, and managed the full recruitment life cycle.
• Conducted shortlisting, phone interviews, and face-to-face interviews.
• Sourced CVs through various channels, prepared job descriptions, and advertised
positions.
• Handled payroll, compensation, and benefits administration.
• Prepared and maintained various MIS reports.
• Coordinated interviews, conducted hiring drives, and arranged technical panels.
❖ Bachelor's in Business Management in Human Resource Management University of Doha for Science and Technology, (January 2024)
Chartered Institute of Personnel and Development (CIPD), (January 2024)
Advanced Diploma in Business Management - Human Resources Management College of the North Atlantic – Qatar, (December 2017) ❖ Diploma in Business Administration - Human Resources Management College of the North Atlantic – Qatar, (May 2016)