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Shahad Zaeed, Senior IT Support Specialist

Shahad Zaeed

Senior IT Support Specialist·Tait Towers

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 3 years, 8 months

Senior IT Support Specialist

January 2025 - January 2026

Tait Towers

Riyadh, Saudi Arabia

January 2025 - January 2026

• Provided Tier 2 technical support and handled escalated IT issues.
• Troubleshot hardware, software, and system-related problems.
• Supported IT operations and ensured service continuity.
• Assisted users with system access, Microsoft Office, and daily IT needs.
• Delivered technical troubleshooting and system support during Harry Potter event operations.
• Providing on-site IT support and ensuring network and system continuity during Red Sea International
Film Festival and MDLBEAST events.

Company industry:
Manufacturing

Information Technology Specialist

November 2022 - January 2025

Tait Towers

Riyadh, Saudi Arabia

November 2022 - January 2025

• Delivered end-user IT support and help desk services.
• Supported Windows operating systems and Microsoft Office.
• Assisted in system setup, troubleshooting, and maintenance.
• Delivered technical troubleshooting and system support during Harry Potter event operations.
• Providing on-site IT support and ensuring network and system continuity during Red Sea International
Film Festival and MDLBEAST events

Company industry:
Manufacturing

متدربة

June 2022 - September 2022

مركز شمعة للتأهيل

Dammam, Saudi Arabia

June 2022 - September 2022

لقد تدربت مع فريق الموارد البشرية والمالية
وادخال بيانات الموظفين جميعا والعمل على برنامج جسر
ولدي رسالة توصية

Company industry:
Other Healthcare Services
Job role:
Training and Development

Internship Trainee

January 2022 - January 2022

Shamiah Autism Center

Dammam, Saudi Arabia

January 2022 - January 2022

• Worked with HR department using Jisr system.
• Performed data entry and administrative support tasks.

Company industry:
Human Resources Outsourcing

Education

Arab Open University

March 2026

March 2026

Bachelor's degree, Information Technology

Saudi Arabia

الكلية التقنية - المملكة العربية السعودية

September 2022

September 2022

Diploma, دعم فني انظمة ، IT technical support system

Saudi Arabia

GPA (point): 3.95 out of 5

GPA (point): 3.95 out of 5

| International technical females collages

International Technical Female Colleges

May 2022

May 2022

Bachelor's degree, Support

Saudi Arabia

Skills

Leadership
Expert
Leadership
Expert
حسن ادارة الوقت
Expert
حسن ادارة الوقت
Expert
Human Resources
Expert
Human Resources
Expert
Computer Science
Expert
Computer Science
Expert
Microsoft programs
Expert
Microsoft programs
Expert
TEAMWORK
Intermediate
TEAMWORK
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
FINANCE
Beginner
FINANCE
Beginner
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
NETWORKING
Intermediate
NETWORKING
Intermediate
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
Computer system
Expert
Computer system
Expert
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DAGGER 2
Intermediate
DAGGER 2
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Cambridge Assessment
Jan 2020

Training
Course in internet of things
Droop
Sep 2022
Show credentials

Hobbies and interests

الالعاب الابداعية

شهادة اتمام ساعات بكورس للالعاب

الاستطلاع
القراءة