Shahana Qureshi

Actively promoted and sold company products and services through inbound and
outbound customer interactions.
Identified upselling and cross-selling opportunities by understanding customer needs and
usage patterns.
Achieved and consistently met monthlysalestargets, revenue goals, and conversion KPIs.
Presented product features, benefits, pricing, and promotions clearlyto influence purchase
decisions.
Converted service inquiries into successful sales through persuasive communication and
objection handling.
Generated newsales leadsfrom existing customer interactions and follow-ups.
Processed sales orders, service upgrades, renewals, and add-on products accurately in CRM
systems.
Maintained a strong sales pipeline by tracking customer interest, follow-ups, and closure
status.
Collaborated with sales, marketing, and operations teams to maximize revenue and
customer satisfaction.
Provided after-salessupportto ensure customer retention, repeat purchases, and referrals.
Maintained in-depth product knowledge to confidently recommend the rightsolutions.

Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
Resolved customer issues effectively, using strong interpersonal skills and conflict
resolution techniques. Handled phone, email and social media enquiries with consistent
customerserviceacrossmultiplechannels.
Obtainedfeedbackfrom customersto improveserviceexperience. Managed high-volume
customerqueriessimultaneouslythrougheffectivemultitasking.
Answeredcustomertelephonecallspromptlyand improvedon-holdwaittimes.Processed
inboundcustomercalls, providinginformationonserviceorproductupgrades
Upsold new productsandaccessoriestocustomers, capturingsignificantincreasesinadd
onsales.
Maintained excellent client satisfaction by providing in-depth support. Employed active
listeningand productexpertisetosuccessfullyresolveinboundqueries.
Setappointmentswithfieldteamstocarryoutservicechangesordelivernewproducts.
Adheredstrictlytopoliciesandproceduresforcontinuedcompanycompliance.
Providedwarm, positivecustomercarefromarrivaltodeparture, encouraging returnvisits
and repeat spending. Maintained customer happiness with forward-thinking strategies
focusedon addressingneedsandresolvingconcerns.