SHAHARYAR SUBHAN

Dealing import From CHINA & Vietnam

Presenting final report of the Outlet to the management
Reporting to the Operational Manager, primarily responsible for all Internal customers and all external customers
Maintaining the service quality of customer service standards for the Outlet
Developing a training program for junior and service staff, in line with Customer service strategy
Managing and developing Outlet' monthly incentive program and cost Justifying
Supervising, motivating and developing team reward and recognition Programs
Handling and swiftly resolving customer complaints in a professional and effective manner, Creating and introducing in house customer awareness and feedback forms with most useful results
Follow all quality standards required from operation to sanitation and
cleanliness
Prepare all required paperwork, including forms, reports and schedules
in an ornized and timely manner.
knowledgeable of OUTLET policies regarding personnel and administer
prompt, fair and consistent corrective action for any and all violations of
MARCO GROUP policies, rules and procedures.
Ensure that all products are ordered according to predetermined
product specifications and received in correct unit count and condition
and deliveries are performed in accordance with the OUTLET’s
receiving policies and procedures

Managing a newly opened branch.
Training the new employees and making them understand their job role and responsibilities.
Placing order for appliances from the suppliers
Dealing with customer complaints.
Attends all scheduled employee meetings and brings suggestions for improvement.
Reporting to the Quality Controller about day to day activities.
Responsible for evaluating and disciplining Branch personnel as appropriate.
Complete opening and closing checklists.
Assisting customer with enquires, operating till and processing in cash, cheque and card forms and providing excellent service.
Daily operations included banking cash/card deposits, attending deliveries from warehouse, stock management, ordering stationary, filing the documents, carrying out refunds/exchanges, store team inspection, staff reviews, inspecting the stock room, inspecting store security, updating any changes in company’s policies and procedures ect.

Monitoring and evaluating the progress of the organization
Monitoring the teachers and condition of their classes
Managing and monitoring computer section of (PLDC)
Holding meetings with staff and class representatives to discuss and
Find solutions to various problems
Planning and taking solid steps to improve condition and quality of
Education in PLDC