Network Engineer - VOIP
Infosys Limited
Total years of experience :10 years, 11 Months
Working in Project for Australian Telecomm. Company - “TELSTRA” as a Network Voice Engineer.
•Management of VoIP network for the client. Managing, monitoring and troubleshooting VoIP related issues. Monitoring day to day performance
•Providing Network solutions, technical support and training on VOIP Networks for our client
•Working on various Cisco Routers and Switches.
•Provide support for IP PBX and ISDN PABX setup of the customers and troubleshooting voice quality or call drops related issues.
•Setting up of Hunt Groups, Shared call appearance, line hunts etc.
•Troubleshooting of call signaling protocols like SIP.
•Troubleshooting issues like IP phone registration, SIP trunk registration issue.
•Analyze LAN to determine what the major problems are and what improvements are needed to be made to the network infrastructure.
•Provide support to customer voice mail and IVR services.
•Support to different vendor devices like Oneaccess, Data flex, Poly and Cisco.
•Support multiple video and voice endpoints for audio and video conferencing like Cisco and Poly real presence devices.
•Knowledge in handling of Service Calls (tickets) SIIAM ticketing tool.
•Handle the escalation issues from team members and inform the client about them
Working with an UK client as a project manager for an Insurance company.
Handling multiple projects to refresh the infrastructure for the client.
Work along with multiple technical towers to manage the data center infrastructure.
Hands on experience on tools like Remedy and SNOW.
Working on change delivery, attend the CAB and the TAB call to get the changes implemented.
Coordinate with different teams to get the changes implemented.
Prepare project plans using Microsoft project planner.
Prepare weekly and monthly internal and client reports.
Coordinate with stakeholders internal and client.
Drive daily/ weekly meetings with the customers.
Working in Project for Australian Telecomm. Company - “TELSTRA” as a Network Voice Engineer (Level 2)..
•Management of VoIP network for the client. Managing, monitoring and troubleshooting VoIP related issues. Monitoring day to day performance
•Providing Network solutions, technical support and training on VOIP Networks for our client
•Worked on various Cisco Routers and Switches.
•Taking remote access of the machines (if required) and troubleshooting accordingly.
•Configuring and managing Shared call appearance.
•Configuring and managing Hunt Groups and Auto Attendant features.
•Troubleshooting for Polycom IP phones (Third part phones) of various models along with video phones.
•Running and reading traces on Cisco RTMT and IRIS software to troubleshoot issues.
•Troubleshooting of Cisco Unified Call Manager.
•Troubleshooting of IP Phones like 7961, 7965, 8900 Series.
•Troubleshooting of call signaling protocols like SIP.
•Experience of troubleshooting Voice Quality Issues, Voice Mail Issues, IP Fax Issues,
•Experience of Troubleshooting software issues like Call Centre Reporting Issues.
•Analyze LAN to determine what the major problems are and what improvements are needed to be made to the network infrastructure.
Technical Skills:
•Configuration and Management of Cisco Call Manager Express (CME).
•Configuration of Cisco IP Phones through Auto, Manual & BAT Registration processes.
•Configure call Manager User Features and Services.
•Configurations of Media Resources (Software or Hardware) in CUCM cluster to provide features such as Conferencing, MTP& MOH.
•Configuration of Device Mobility, Extension Mobility and Voice Translation rules.
•Understanding of H323, MGCP, SCCP in Voice networks.
• SRST & MGCP Fallback.
•Configuration of Voice Interfaces FXS, FXO, ISDN, T1/E1 PRI,
•Configuration of Call Hunting and IP Manager Assistant.
•Device Pool, Region, Location
•Phone Button Template, Soft Key Template.
•Configuration of VoIP & POTS dial-peers, Route patterns, Route lists.
•Translations pattern, Transformations mask.
•Partition and CSS.
•Use of Real time monitoring tool.
•Creation and management of Device profiles and users on the call manager.
•Configuration of Polycom phones.
•Experience in handling Cisco 18XX, 19XX, 28XX series routers
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