IT Support Engineer
Al Ahli Bank of Kuwait
Total years of experience :10 years, 7 Months
Installation and configuration various desktop operating system and troubleshooting system and network related issues.
Responsible for assessing and distributing Microsoft Monthly Patches.
Provided 1st line
technical support; answering support queries via ticketing tool, phone, and email.
Providing remote support to the client using LANREV Software.
Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.
Respond to inquiries from clients and help them resolve any hardware or software problems.
Answered incoming calls and logged all Users questions and issues accurately and efficiently into the ticketing system.
Work closely with development team and install the development related tools.
Attend weekly team meeting and update the any open issues and update on any escalation.
Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.
Create custom asset inventory reports for use in planning corporate hardware and software requirements.
Log incidents and maintain records of all calls from users using the designated tool.
➢ Worked with key stakeholders for installation and configuration of Cyber Security products.
➢ Installation and configuration of Windows and Linux servers.
➢ Installation and configuration of Multifactor authentication solutions (OpenOTP and Crossmatch).
➢ Administration of Active directory and Exchange server.
➢ Installation and configuration of Wallix Bastion Privilege Access Management Solution
➢ Identify and report security issues based on escalation policy.
➢ Installation and configuration of Zabbix network and system monitoring solution.
➢ Responsible for analysis of threat detection/alerts using Comodo endpoint security solutions.
➢ Installation and configuration various desktop operating system and troubleshooting system and network related issues.
➢ Troubleshooting System and Network related issues.
➢ Upgrade or replace Laptops or desktop with new including data backup and restore.
➢ Installation of additional software and troubleshooting related issues.
➢ Configuring Outlook client.
➢ Installing and Configuring local and network printers and troubleshooting related issues.
➢ Adding computers to domain and troubleshooting login related issues.
➢ Troubleshooting internet related issues for all endpoints.
➢ Working with network team for troubleshooting all network related issues.
➢ Providing remote support to the client using BMC Software.
➢ Provided technical support for systems and applications within the organization.
➢ Administration of Active directory and other member servers.
➢ Skilled in installing, maintaining, and supporting IT equipment.
➢ Managing system backup.
➢ Installation and configuration of Print server.
➢ Administration of Sophos firewall
➢ Installing and configuring Cisco IP phones.
➢ Providing the Remote support using Team Viewer, Remote Desktop etc
Design& Develop Web & Mobile (Backend & CMS) applications
Project 1: Kuwait-J (Website & App)
Design & Development of Kuwait-J application backend & frontend.
It is an application which displays the information of Jewellery in their respective categories.
Project 2: Grand Group (Responsive Website)
Design & Development of Grand Group application backend & frontend.
It is an application which displays the information of their Security Services with their highly qualified team. Link: http://grandgroup.com.au
Project 3: Risk Management and Security Consultancy Co. (RIMSCO) (Website) Design & Development of Risk Management and Security Consultancy Co. (RIMSCO) application backend & frontend. Link: http://www.rimsco.com.kw/
Project 4: North West General Trading & Contracting Company Design & Development of North West General Trading & Contracting Company
application backend & frontend. It is architecture & construction based application.
Link: http://www.nw-kw.com/