Business Manager
MMC
Total years of experience :16 years, 10 Months
- Actively involved in the Brands' Development
- Analyzed P&L Statements and provide recommendations
- Created New Revenue Streams
- Controlled and Maintained Standards of Production and Service
- Executed yearly projection budgeting strategies.
- Analyzed, controlled and reduced F&B cost parameters and achieved 21% of total revenue
- Prepared the Menu Engineering and Menu Item Performance Analysis
- Developed the Brand’s OBP
- Prepared the Brand’s Set-up for Franchise
- Highly contributed to the Brand’s Marketing calendar and execution
- Performed as head of the marketing team of Dikakeen
- Developed the Brand’s F&B Menu
- Applied HACCP procedures in the food production areas
- Develop business management goals and objectives that enhance growth of the business-
- Direct the overall operations of the brand.
- Forecasted financial plan for the department/brand and use resources to meet these
requirements
- Ensured the company has the adequate and suitable resources to achieve its strategic and
operation requirements
- Organized and coordinated operations in ways that ensure maximum productivity.
- Supervised the work of employees and provide feedback and counsel to improve efficiency
and effectiveness
- Maintained relationships with partners and suppliers.
- Gathered, analyzed and interpreted external and internal data and write reports.
- Assessed overall company performance against objectives to be met.
- Prepared and developed business reports with action plan to enhance productivity of
department/brand
- Hired, trained and evaluated employees so that employees are aligned with department
objectives
- Ensured that the brand is on track to meet financial goals as per requirement.
- Developed and implemented budgets that are beneficial to the growth of the company.
- Led and managed a crew of 85 employees allocated between Two Branches
- Prepared the feasibility study for the third branch
- Actively involved in the Brand Development
- Analyze P&L Statements and provide recommendations
- Created New Revenue Streams
- Controlled and Maintained Standards of Production and Service
- Executed yearly projection budgeting strategies.
- Analyzed F&B cost parameters and achieved 20% of total revenue
- Trained the staff to deliver excellent service to the guests
- Prepared the Menu Engineering and Menu Item Performance Analysis
- Prepared the outlets’ financial reports
- Applied HACCP procedures in the food production areas
- Led and managed 3 branches allocated between Riyadh and Dammam
- Led and managed a crew of 90 employees allocated between service, kitchen and logistics
crew.
- Executed yearly projection budgeting strategies.
- Analyzed food cost parameters and achieved 26% of total revenue.
- Involved in the marketing development of the brand.
- Ensured Compliance with Standards
- Controlled and Managed The Kitchen/Pastry Department/Bakery Department and Front of the House
- Applied Monitored and controlled the Q Platinum food safety program
- Received HACCP certification from Lloyd&Lloyds
Margherita Pizzeria Jeddah-KSA
Restaurant Manager
- Directed a team of 48 employees to accomplish sales targets
- Safeguarded service excellence
- Cultivated seamless coordination between kitchen and service area
- Formulated incentive programs for the staff.
- Handled guest complaints
- Trained and developed the service staff
- Contributed to the brand marketing strategies
- Prepared the monthly menu Engineering and its analysis with recommendations
- Fostered teamwork and leadership to achieve goals
July 2007 - August 2010 Lord of the Wings Gemmayze, Lebanon
Main Responsibilities:
a) In charge of the daily operation of the restaurant
b) Handling guest complaints
c) Responsible of, training and disciplining all employees
d) Yearly evaluation of employees
Oct. 2006 - Jun. 2010 Haigazian University Hamra, Lebanon B.A in Hospitality Management • Fully funded all university tuition fees and expenses through full-time work in the Hospitality industry
Oct. 2005 - June 2010 Haigazian University AH&LA Program Hamra, Lebanon B.A Diploma in Hospitality Management from AH&LA "American Hotel and Lodging Association"
Oct. 1998 - Jun. 2004 L & S Hagopian College Beirut, Lebanon Lebanese Baccalaureate in Economics and Sociology