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Shahed Mohammed, Event Hostess

Shahed Mohammed

Event Hostess·ADA Festival – Zayed International Airport

United Arab Emirates

High school or equivalent, ثاانويهعامه

Work experience

Total years of experience: 3 years, 7 months

Event Hostess

January 2025 - January 2026

ADA Festival – Zayed International Airport

Abu Dhabi, United Arab Emirates

January 2025 - January 2026

Greeted and supported guests in a busy airport venue during
the ADA Festival.
Assisted visitors by providing directions, event information,
and managing crowd movement.
Helped operate various activity stations, including childrens
areas, gift-wrapping, and photo booths.
Ensured a welcoming, well-organized, and professional
environment at all times.
Delivered excellent customer service by anticipating guest
needs and responding promptly.
Company industry:
Events Management
Job role:
Customer Service and Call Center

Event Support Staff

January 2025 - April 2025

ADIPEC

Abu Dhabi, United Arab Emirates

January 2025 - April 2025

Scanner - ADNEC -
Scanner - Formula 1
Usher - Expo 2020
Usher - Saadiyat Nights
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Call Center Manager assistant

August 2023 - January 2025

Huff and Puff Company

Abu Dhabi, United Arab Emirates

August 2023 - January 2025

Assist the manager in organizing workflow and operations.
Coordinate employee schedules and performance guidance.
Train and guide new employees on systems and policies.
Support scheduling, meetings, and administrative tasks.
Help develop employee
motivation programs.
Company industry:
Events Management
Job role:
Engineering

Call Center Agent

July 2022 - July 2023

Huff and Puff Company

Abu Dhabi, United Arab Emirates

July 2022 - July 2023

Increased customer satisfaction by offering friendly, helpful
and informative customer service.
Handled and quickly resolved customer issues regarding
product sales and customer service problems.
Followed customer service script for uniformity in handling
customer issues.
Collaborated with other call center professionals to improve
customer service.
Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

ثانويه

January 2021

January 2021

High school or equivalent, ثاانويهعامه

United Arab Emirates

Skills

CERTIFIED CALL CENTER MANAGER
Intermediate
CERTIFIED CALL CENTER MANAGER
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTAINERIZATION
Intermediate
CONTAINERIZATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Data Input
Intermediate
Data Input
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate

Languages

English
Intermediate