شاهين افريدهي

RTA METRO/TRAM DATA ENGINEERING PROJECT -
Developed and automated data preparation workflows for
RTA Metro/Tram data Python and ETL scripting.
TEAM MENTOR- Train Data Extraction team on Data
Scraping methods using OCR TOOL and Data storage onto
excel . Practical -Based Training
Mendix - Utilized Mendix low-code platform to create
dashboards ensuring data consistency and visual quality
checks. Performed SQL integration and database
optimization for system-wide data migration and
transformation.
DATA INTEGRATION - Built and integrated Flask-based OCR
API for document-to-database validation, improving data
accuracy and compliance
Collaborated with DevOps team to manage deployments
and test data-driven features across environments.

Learned and applied Mendix Rapid Application Development principles to build low-code software solutions.
• Developed a Car Rental Application using Mendix, implementing core features such as user flows, data models, and basic business logic.
• Created a prototype of the Al Hosn application using the Mendix platform to demonstrate digital health and verification workflows.
• Gained hands-on experience in domain modeling, microflows, UI design, and rapid prototyping.
• Collaborated on requirement understanding and translated business needs into functional low-code applications.

• Developed and maintained website pages using WordPress with Elementor page builder.
• Designed interactive and child-friendly web pages for a kids’ learning portal, focusing on usability and visual appeal.
• Updated existing website content, layouts, and components to improve user experience and consistency.
• Worked closely with the team to implement design changes and ensure timely updates across the platform.
• Gained hands-on experience in CMS-based web development, responsive design, and content management.

Worked as a promoter and lead generation executive, consistently achieving sales and lead targets across multiple outlets.
• Engaged with parents and students to explain BYJU’S mentoring and learning programs for KG-1 to Grade 12, highlighting academic benefits and personalized learning support.
• Collected and verified customer contact details, converting interactions into qualified leads.
• Recognized as one of the top-performing promoters, frequently assigned to high-footfall and high-target outlets.
• Successfully generated leads in low-performing outlets, improving overall outlet performance.
• Represented BYJU’S at corporate and promotional events, interacting with professionals and business representatives to build brand presence.
• Balanced part-time promotional work alongside university commitments, demonstrating strong time management and discipline.

Handled inbound customer calls related to product pricingwa, general enquiries, and complaints.
• Created and managed customer service tickets, documenting issues accurately and assigning cases to the appropriate supervisors or departments for resolution.
• Assisted customers with order-related queries, pricing details, and issue resolution to ensure timely support.
• Conducted outbound customer satisfaction calls to confirm safe and timely delivery of products.
• Collected customer feedback and reviews to improve service quality and customer experience.
• Maintained professional communication standards while handling high call volumes.