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Shaheen Mohammed, Automotive Aftersales Manager

Shaheen Mohammed

Automotive Aftersales Manager ·AM Motors

India

Bachelor's degree, Automotive Engineering

Work experience

Total years of experience: 17 years, 6 months

Automotive Aftersales Manager

June 2025 - Present

AM Motors

Malappuram, India

June 2025 - Present

Handling Service, Bodyshop and Parts operations.
Handling P&L, 5S and OEM SOP as per standards.
Taking care of Internal Audit.
Handling KPI's and Revenue Management.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Automotive Service Manager

January 2023 - February 2025

Petromin Corporation - Stellantis

Jeddah, Saudi Arabia

January 2023 - February 2025

Handling Reception Team, Workshop team and Parts Team.
Handling NPS and Dealer Process SOP's.
Handling Escalations related to Manufacturers TSO Team
Handling KPI'S and Revenue management.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Automotive Aftersales Manager

November 2021 - January 2023

BRD Car World, India

Thrissur, India

November 2021 - January 2023

Managing Sales, Service and Parts team
Conducting monthly meeting with GM and top management regarding target achievement, marketing strategy and policies.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Business support Manager - Remote

June 2020 - October 2021

Ideation Creation LLC

East Los Angeles, United States

June 2020 - October 2021

Supporting Marketing team for business marketing.
Technical support for customers

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Bodyshop Controller

January 2019 - March 2020

Alfardan Premier Motors

Doha, Qatar

January 2019 - March 2020

Managing shop floor of Body and Paint
Managing JLR technician team and analysis of productivity

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Service Engineer

May 2016 - December 2018

Abdullah Abdulghani Bros

Doha, Qatar

I found this job using Bayt.com

May 2016 - December 2018

Managing both service and Bodyshop team
Daily meeting with GM and NSD head related to revenue generation & customer escalations

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Assistant service Manager

January 2014 - May 2016

Kairali Ford

Thiruvananthapuram, India

January 2014 - May 2016

Managing service team
handling customer escalations and CSI
Technical Assistance to Warranty Team

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Workshop Controller

August 2012 - October 2013

Almana Motors Company

Doha, Qatar

August 2012 - October 2013

Managing service team
Coordinate with Workshop Manager and Service advisors regarding daily load and target achievement.

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Deputy Service Manager

January 2011 - August 2012

EVM Volkswagen

Kollam, India

January 2011 - August 2012

Managing service team
Handling warranty Management and Auditing

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Engineer

May 2008 - December 2010

Indus Motors

Chennai, India

May 2008 - December 2010

Managing both service and Bodyshop team
Handling critical cases and technical support

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Education

Mahatma Gandhi University (kottayam)

April 2008

April 2008

Bachelor's degree, Automotive Engineering

India

GPA (percentage): 63.5%

GPA (percentage): 63.5%

Automotive Engineering and Technology Hybrid vehicles technology - Project Electric vehicle technology Maintenance and Repair of Automotives Environment hazard management

Skills

Warranty Administration
Expert
Warranty Administration
Expert
Customer Service
Expert
Customer Service
Expert
Technical Service
Expert
Technical Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer service in the shortest possible time
Expert
Customer service in the shortest possible time
Expert
Accounting
Intermediate
Accounting
Intermediate
Training
Expert
Training
Expert
Leadership
Expert
Leadership
Expert
Operation
Expert
Operation
Expert
Plant Maintenance
Intermediate
Plant Maintenance
Intermediate
Preventive Maintenance
Expert
Preventive Maintenance
Expert
Teamwork
Expert
Teamwork
Expert
Banking
Intermediate
Banking
Intermediate
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Technical support
Expert
Technical support
Expert
Customer handling
Expert
Customer handling
Expert
Technical training
Expert
Technical training
Expert
Continues Improvement
Expert
Continues Improvement
Expert
Cost Control management
Expert
Cost Control management
Expert
Team work
Expert
Team work
Expert
Marketing
Expert
Marketing
Expert
KPI analysis
Expert
KPI analysis
Expert
Project Management
Expert
Project Management
Expert
Engineering
Expert
Engineering
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Warranty
Expert
Warranty
Expert
Installation
Expert
Installation
Expert
Maintenance
Expert
Maintenance
Expert
Sales
Intermediate
Sales
Intermediate
Administration
Expert
Administration
Expert
Inspection
Expert
Inspection
Expert
AutoCAD
Beginner
AutoCAD
Beginner
Spare Parts
Expert
Spare Parts
Expert
Workshop Leadership
Expert
Workshop Leadership
Expert
Automotive
Expert
Automotive
Expert
Production
Expert
Production
Expert
operations
Expert
operations
Expert
Team Management
Expert
Team Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
After sales
Expert
After sales
Expert
Automotive Sales
Intermediate
Automotive Sales
Intermediate
Automotive Aftermarket
Expert
Automotive Aftermarket
Expert
Product Management
Intermediate
Product Management
Intermediate
Warranty Administration
Expert
Warranty Administration
Expert
Technical Service
Expert
Technical Service
Expert
Customer service in the shortest possible time
Expert
Customer service in the shortest possible time
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Native Speaker
Hindi
Native Speaker
Arabic
Beginner
Malayalam
Native Speaker
Tamil
Native Speaker
Urdu
Expert

Training and Certifications

Certifications
Aftersales Manager Stellantis MENA
Nov 2024
Customer Service & Handling by Ford MENA
Sep 2012
Warranty Management by Volkswagen group
Aug 2011

Hobbies

  • Technical Publications