Sales Business Development Manager
Data Capture Systems (DCS)
Total des années d'expérience :6 years, 2 Mois
1) Documented processes related to customer service activities for use as
reference materials by team members.
2) Conducted regular reviews of customer accounts to ensure accuracy of
information stored in the system.
3) Demonstrated excellent communication skills while interacting with customers
from diverse backgrounds.
4) Collaborated with cross-functional teams such as engineering, sales, marketing,
and operations to ensure customer requests are handled effectively.
5) Developed a comprehensive understanding of the products supported,
including features, functions, and benefits.
6) Supported customers during software upgrades or migrations ensuring minimal
disruption of services.
7) Managed multiple projects simultaneously while adhering to deadlines
established by management.
8) Assisted in developing training materials for new team members and provided
mentoring when needed.
9) Provided technical support to customers via phone, email, and live chat
regarding product usage and troubleshooting issues.
10) Utilized problem-solving skills to identify root causes of complex technical
issues for rapid resolution.
1) Manage customer servicing efforts across all platforms, ensuring exceptional
customer experience
2) Own overall relationship with clients, manage inquiries and requests, and
maximize retention and growth
3) Communicate effectively with senior-level management
4) Resolve issues and articulate value proposition to customers
5) Implement customer servicing strategy and optimize feedback process
6) In-depth understanding of customer service software and systems.
1) Lead e-commerce partnerships, manage accounts, forecast sales, and analyze
consumer behavior
2) Provide progress reports and strategize online marketing
3) Implement branding initiatives and growth strategies
4) Determine demand forecasts and identify areas of growth
5) Manage daily e-commerce activities and assess industry landscape.
6) Utilized CRM software to track client interactions, manage leads, coordinate
events, and monitor progress against goals.
7) Provided training and mentorship to junior staff members on best practices in
sales techniques, customer service, and account management.
8) Conducted market research to identify new business opportunities and trends in
the industry
1) Responded to customer inquiries, tracked shipments, ensured timely delivery,
solved problems, and marketed promotions and offers.
2) Applied advanced problem-solving strategies when presented with challenging
customer scenarios.
3) Established positive relationships with customers through friendly, professional
demeanor.
4) Performed additional duties as assigned by management related to the
provision of superior customer service experiences.
5) Built trust with customers by actively listening and responding promptly to
requests for assistance.
Translated legal documents for clients from the government of the United Arab
Emirates.
Responded to customer inquiries, booked home services, collected feedback,
marketed promotions and offers, and solved problems.
Provided efficient services for the park's guests, managed retail teams, recorded
performance, and ensured a high level of accuracy.
1) Taught world history and world geography to middle and high school students
2) Motivated and stimulated students, observed progress, and participated in
theatrical historical projects.
3) Conducted regular meetings with parents or guardians regarding student
progress.
4) Utilized technology such as videos, podcasts and interactive whiteboards to
enhance instruction.
5) Provided individual assistance when needed to ensure understanding of course
materials.
6) Encouraged critical thinking skills by engaging students in discussion about
current events related to world geography.
Translated educational researches and post-edited written texts