Customer Services Supervisor
Cathay Pacific Airways
Total years of experience :28 years, 9 Months
• Cathay Pacific Airways in 2007 - Date as Customer Services Supervisor.
• Join Shaheen Airport Services in 1987 - 2006 as
A Traffic Assistant & performed my duties on the post of Traffic Officer.
had work there for 3 months as load controller.
• Start aviation career in 1986 - 1987 with PIA as
Traffic Assistant.
Duties & Responsibilities Company:-
Cathay Pacific Airways: -
• Plan tasks and assign them to ensure efficient and smooth operations.
• Local trainer for Ramp certification.
• Local Operation Coordinator.
• Licensed for loading offloading B747F
• Monitor operations/activities handled by staff/handling/cargo agents/airport agents to enhance efficient service delivery and maintain schedule integrity.
• Supervision of staff on duty and liaison with other service providers to ensure safe operations and on time departure of flights.
• Manage the preparation of pre/post flight departure reports for record maintenance and performance analysis.
• Maintain excellent relations with other airlines and airport service providers in order to secure commercial business from airport on CX flights.
• Provide the desired level of service across all areas to passengers keeping in line with company expectations.
Company: -
Shaheen Airport Services: -
• Work as a Duty Officer.
• Work as Flight Supervisor.
• Pay check-in counter Supervisor.
• Load controller for Malaysian Airlines, Iran Air, Air Lanka, Syrian Arab Airlines, Yemenia, and Ethiopian Airways & Qatar Airways.
• Load Master for CargoLux and Air Atlanta Cargo.
• Loading/Off Loading for Lufthansa Airlines, CargoLux, Syrian Arab Airlines, Lufthansa Cargo, Gulf Air, Malaysian Airlines System.
• Knowledge of Lost & Found.
• Knowledge of Loading/Off Loading of B-737, B-747, B-747F, B-767, A-310, A-300.
• Work as Flight Co-Ordinator for Cathay Pacific.
AWARDS & ACHEIVEMENTS:
With the ability to grow Winning Team under my command and leadership as Airport Service Supervisor following awards received in entire network of Cathay Pacific.
• Best Airport Performance 2001 Group D.
• Best Customer Service Boarding Gate 2002.