customer success manager
dukkantek
Total years of experience :5 years, 2 Months
• Installation, configuration, troubleshooting and maintenance of Smart POS device
•Training client and staff on how to use POS Device and
Applications
•Weekly follow up with clients to check software troubleshoot
•Resolving customer complaints quickly and efficiently
• Inform company about the additional customer requirement
•Keep clients engaged and regularly using products
•Bridge the gap between sales and customer support
• Ensuring adequate documentation with customer and payment collections
• Managing office supplies and the maintenance of office equipment
•Assisting with the management of daily operational activities
• Generate, edit, publish and share engaging content daily on social media
•Helped management to identify workflow issues and find
solutions.
•Prepare and submit weekly/monthly accounts reports
• Manage balance sheet and profit/loss statements
