Customer Service Officer
Dialog Axiata PLC
Total years of experience :4 years, 9 Months
Working Experience
•Worked as Customer service officer at Dialog Axiata PLC since 2009 December to 2011 April.
Handling walking Customers issuing new connections, Lodging complaints through system to solve their problems.
Personal Job Description - maintaining standing order documents, Monitoring outlet Complaints, supplying details bill
copies to customers upon their request, briefing colleagues about new product and services on weekly basis.
•Currently working as a Client Service Manager at Vista Advertising & Business Consultants since April 2011.
Handling Microsoft Sri Lanka account - handling Marketing & Promotions in both ways above the Line & below the line. submitting proposals, sending reports.
Handling Travel agencies doing newspaper & radio ads.
Working with the management of India/Singapore & Bangladesh
Key Skills
• Communication - Deals with internal and external customers at all levels via telephone, email & direct meetings to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
• Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
• Reports - Sending reports to the clients of campaigns as soon as the campaign is over.