Shahid Surati

(Middle East X-cite in Al Raii, Al Egaila and Hawally Showrooms, Kuwait)

Key Skills:
• I have worked and have immense knowledge in Mobile phones, Watches and Electronic Gaming section. have assisted customers with product selection and queries.
•Investigated and resolved customer complaints.
•Sets up store displays.
•Discusses research, service levels, and subscription pricing options.
•Train clients on research service, methodology, reports, and company website.
•Set up conference calls between clients and research staff.
•Acquire and effectively communicate responses to client questions.
•Work with Sales Manager and Marketing team to come up with new outbound marketing ideas.
•Provide input to team to help develop client programs.
•Provide feedback from clients to assess possible refinements to existing products and the need for new products.
•Consistently provide detailed updates on activities to Sales Manager.
•Handled inventory and stocks.
•Reviewed merchandize movement.
•Inspected merchandize for quality and quantity.
•In Al-Rai showroom, I worked as a

Developing a strong rapport with customers and created positive impression of business.
Providing exceptional customer service and pleasant shopping experience to customers.
Conducting product demonstration to highlight features and redirect to positive aspects.
Approaching browsing customers to initiate conversation to determine buying preference.
Coordinating restocking of sales floor with current merchandise and accurate signage of current promotion.
Well versed with POS system, SAP and outlook.
Achieving monthly sales target.
Providing outstanding customer service