SHAHID AFZAL

Being part of global support team, provided JD Edwards ERP system administration, techno functional support to all RB business users based in RB Middle East & Africa region. Vision was to provide dedicated ERP support through timely issues troubleshooting and resolving technical and functional issues in a 24/7 environment for smooth execution of ERP software in lines with business operation. Core responsibilities were;

• Analyze, Troubleshoot And Timely Resolution Of Issues.
• Support On Master Data Management.
• Support On Interfaces e.g. RBSM to JDE ERP, TSM to JDE ERP.
• IS Incident & Problem Management.
• Setup And Test New ERP Processes And Other Requirements As Per Business Needs.
• Testing Of New Business Processes On Development System.
• Thoroughly Understand Database And Assist Systems Users With Data Conversion.
• Thoroughly Understand Business Practices To Maintain Automated Workflow Processes In ERP.
• ERP Interface Setup To Integrate With 3rd Party Applications For Exchange of Data.
• User Access Management And Controlling Of Segregation Of Duties.
• Compliance Of Local UDC Values With Global Data Standard Values In ERP.
• Assist Users On Advance Pricing Setup.
• Assist Users On Business Unit, Chart of Account, DMAAI & AAI Setup.
• Prepare Complex Reports Using WW / DW / FASTR Tools As Per Business Requirements.
• Liaison With Finance For Support On Month-End & Year End Closing Activities.
• ERP General House Keeping For Space Recovery.
• Business Requirement Gathering And Analysis.
• Business Process Documentation.
• Users Training On ERP System.


Projects:

• Automation and commencement of CAPEX order processing in JD Edwards for Bahrain users.
(Delivered)
• Trade Spend Management (TSM) interface to JD Edwards for RB-Kenya & Nigeria. (Delivered)

Made setup in JD Edwards for auto upload of AP, AR Claims and GL Accruals from TSM interface application. This was a business solution that integrate TSM data into JD Edwards for finance function.

• Provided consulting services for strengthening the IT Procurement Wing of National Bank of Pakistan by monitoring each step of IT procurement process from acquisition till execution, in compliance with PPRA rule 2004 in a professional and transparent manner.

INFORMATION TECHNOLOGY ROLE (Reporting to CFO):

• Managed and supported overall IT functions that included Inventory, Procurement, Supplier, Vendor and Contract management for smooth execution of Infrastructure, Networking, Enterprise Applications, and Help Desk Services.

• Implemented two ERP applications, JD Edwards & SHMA ERP, for its logistics modules (S & D, S & I) and managed ERP applications by providing techno functional support that included Sale, Purchase, Inventory, Financial (AR, AP, GL) systems. I was responsible for system administration, controlling of privileges and permissions to ERP users and issues trouble-shooting in a fast paced 24/7 operation.

CORPORATE AFFAIRS ROLE (Reporting to Company Secretary):

• Assisted Company Secretary in secretarial tasks in keeping the company compliance with SECP, CDC and Stock Exchanges on statutory returns and corporate governance required under Companies Ordinance 1984. I was responsible to manage different date lines of arranging company’s quarterly BMs, AGMs, and EGMs.

• Provided front line system's technical and functional support on JDEdwards ERP application in a 24/7 environment at all Depots / Installations / Regional Offices / Airfields and Head Office users for smooth execution of ERP application.

• Provided technical lead on implementation of JDE Property Management module at HO according to business requirements and provided training and support to users on pre & post implementation.

• Prepared various JDE reports using WW/DW/FASTR tools as per requirement received from business users.

Worked as active BPR team member to implement JD Edwards logistic modules (S & D, S & I) by ensuring that all aspects of the modules are completed to high quality in accordance with the project plan.

• Defined, created, test scripts and procedures based on requirements.
• Documented & analyzed test results and recommended corrective action if required.
• Coordinated and verified data integrity.
• Defined and prepared requirements for reports and data conversion.
• Setup and tested the new processes and other requirements as per business requirements.
• Master data setup that included Vehicle, Item, Supplier, Customer and Tank master data.
• Performed integrated testing and setup advance pricing.
• Actively participated in conducting ERP training sessions for users before Go Live.
• Actively participated in ERP cutover activities on Go Live.
• Provided technical & functional support on implementation of JDE logistics modules
• Post implementation support to all ERP users across the country.

• Installed, upgraded and supported the MOTAS and the STAFS systems at all Depots / Installations Air Fields / Regional Offices and at Head Office.

• Provided system technical and functional support all business users in a 24/7 environment.

• Planned, organised and carried out regular series of onsite training programs for operators, supervisors and managers at depots & installations so as to promote the effective operations of the systems.

• Made arrangements for HW and SW maintenance for the installed systems with third party contractors.

• Ensured that IT procedures, guidelines and user manuals are high quality and kept up-to-date.

• Provided system administration by installing, configuring, and implementation of MOTAS and STAFS systems at all Depots, Installations, Air Fields and Regional Offices.

• Engaged in 24/7 functional support, maintenance and troubleshooting of MOTAS and STAFS systems at all Shell locations throughout Pakistan.

• Was responsible for installation, configuration, troubleshooting and upgrading operating system.

• Engaged in liaising with hardware vendors for purchasing of new equipments and negotiating maintenance contracts.

• Involved in conducting various professional training sessions on MOTAS & STAFS systems.

• Worked on a project of WAPDA, to support IT system for Power Line Distribution analysis that was related to Multan and Faisalabad region.