Business Telecom Assistant
Emerging Technologies
Total des années d'expérience :15 years, 3 Mois
Serving ETISALAT New Products at customer’s Door step.Escalating new customers with relevant requirements and providing best solutions according to their needs and satisfaction.Handling complaints due to the delay of services and ensure necessary actions to satisfy the customers.Providing Corporate SIM Cards to the SMB (Small Medium Business) Customers according to their needs and budget.Porting customers from the competitive Network by mainly understanding their specific requirements and offering them a best suitable plan and services.Pleasant conversation with the customers to make them sure the service was highly satisfied.Entering the customer’s details and data in software.Experience in CRM (Odoo ERP).Managing the sales process for new prospects, from initial contact through to closure. Communicating with customers over the phone.Making outbound calls to prospective businesses and gathering information.Booking appointments for sales teams and making notes of dates for follow up calls.Handle customer complaints and feedback and thus ensure their satisfaction
Provide information on products and services.To manage the customer service experience.Maintain and develop good relationship with customers.Customer inquiry and complaints handling.Keeping client records are up to date.Enhance business and achieve targets.Timely Coordination between the customer and other departments.Suggest needed services
Supervise and coordinate activities of staff, Maintain office supplies and office stationeries, Maintain services for staff, Maintain and develop good relationship with customers, Customer inquiry and office transportation complaints handling, keeping client records are up to date, enhance business and achieve targets
• DOS, Windows, M S-office & Internet Concepts
• Bachelor of Commerce from Manonmaniam Sundaranar University, Tamil Nadu
• PUC from Christ College (Commerce), Kerala.
• 10th Passed from M.M.High School, New Mahe, Kerala. Additional Qualification • Diploma in computer application • Manual accounting