Founder And CEO
SHAHER REAL-ESTATE INVESTMENT SERVICES & CONSULTING
Total years of experience :63 years, 8 Months
We aim to serve two market segments: individual investors and small enterprises, by providing expert consultants, neutral advice and truth reality scenarios. as follows (in short):
For Individual:
• Realistic feasibility studies for real estate investments (ROI-ROA-ROE).
• Estimation and forecast for current and future market situation for different geographical regions of UAE & Dubai.
• Review & ensure the fair selling or buying price.
• Study and analyse the PSA and any attached documents in order to highlight financial and legal risks.
• Explain different types of maintenance, service charges, links between payments and compilation, termination rights and other points.
• Detecting any hidden or future costs & calculating the actual value of the investment.
For Enterprises:
• Crisis Management strategies, plans, and implementation plans.
• Review feasibility steady on any existing or new projects or commercial activities.
• Establish full procedures, policies and delegation of authority.
• Highlights any commercial, legal or social risk.
• Recruit and/or provide different training programs to their teams.
• Representation in the various negotiation meetings or processes.
• Help in creating the right work invariant and enhance business ethics plus the right principal within the team
• assist in creating or adjusting marketing strategy.
• create new or enhance commercial activities.
We aim to serve two market segments: individual investors and small enterprises, by providing expert consultants, neutral advice and truth reality scenarios. as follows (in short):
For Individual:
• Realistic feasibility studies for real estate investments (ROI-ROA-ROE).
• Estimation and forecast for current and future market situation for different geographical regions of UAE & Dubai.
• Review & ensure the fair selling or buying price.
• Study and analyse the PSA and any attached documents in order to highlight financial and legal risks.
• Explain different types of maintenance, service charges, links between payments and compilation, termination rights and other points.
• Detecting any hidden or future costs & calculating the actual value of the investment.
For Enterprises:
• Crisis Management strategies, plans, and implementation plans.
• Review feasibility steady on any existing or new projects or commercial activities.
• Establish full procedures, policies and delegation of authority.
• Highlights any commercial, legal or social risk.
• Recruit and/or provide different training programs to their teams.
• Representation in the various negotiation meetings or processes.
• Help in creating the right work invariant and enhance business ethics plus the right principal within the team
• assist in creating or adjusting marketing strategy.
• create new or enhance commercial activities.
Directed property and facilities management for the real estate arm of Awqaf and Minors Affairs Foundation (AMAF). Optimised financial performance of a portfolio with 4, 000 residential property units, 1, 700 retail rental units and six external buildings. Established key processes by setting up new DOA, pricing policy and operating procedures whilst enhancing maintenance and property management performance. Prospected for and negotiated with strategic domestic and international partners. Selected Contributions:
• Closed favourable agreements by leasing five full empty buildings in four deals within the first two months of employment.
• Formulated and implemented the first governance system with full compliance and management plan.
• Increased occupancy levels from 83% to 94%.
• Grew international sales potential by establishing new business channels with the Chinese market.
• Increased revenue base by signing two referral agreements with Noor Bank.
Manage day-to-day operational directives while safeguarding the financial performance of one of Dubais major developers and real estate investors. Oversee all aspects of lease management, financial P&L, facility & property management, customer service and development/improvement projects. Control general policies and operational procedures for all aspects of leasing management across the entire property portfolio. Optimise revenue earnings and customer experience by implementing cloud CRM and ERP software to track transactions and interactions. Selected Contributions:
• Made substantial gains in rental incomes by improving occupancy levels from 79% to 98%, thereby increasing companys ROA from 4.1 to 5.9.
• Significantly expanded market reach by signing key business partnerships with 60 external brokers.
• Spearheaded full-scale value-added and enhancement project for a large compound with 89 buildings and other individual external buildings.
• Strengthened leasing team performance by designing practical KPI system, implementing incentive scheme and providing training and development to enable team to optimise performance.
Manage day-to-day operational directives while safeguarding financial performance of one of Dubai’s major developers and real estate investors. Oversee all aspects of lease management, financial P&L, facility & property management, customer service and development/improvement projects. Control general policies and operational procedures for all aspects of leasing management across entire property portfolio. Optimise revenue earnings and customer experience by implementing cloud CRM and ERP software to track transactions and interactions. Selected Contributions:
• Made substantial gains in rental incomes by improving occupancy levels from 79% to 98%, thereby increasing company’s ROA from 4.1 to 5.9.
• Significantly expanded market reach by signing key business partnerships with 60 external brokers.
• Spearheaded full-scale value-added and enhancement project for a large compound with 89 buildings and other individual external buildings.
• Strengthened leasing team performance by designing practical KPI system, implementing incentive scheme and providing training and development to enable team to optimise performance.
Directed property and facilities management for the real estate arm of Awqaf and Minors Affairs Foundation (AMAF). Optimised financial performance of a portfolio with 4, 000 residential property units, 1, 700 retail rental units and six external buildings. Established key processes by setting up new DOA, pricing policy and operating procedures whilst enhancing maintenance and property management performance. Prospected for and negotiated with strategic domestic and international partners.
Selected Contributions:
• Closed favourable agreements by leasing five full empty buildings in four deals within first two months of employment. • Formulated and implemented first governance system with full compliance and management plan.
• Increased occupancy levels from 83% to 94%.
• Grew international sales potential by establishing new business channels with Chinese market.
• Increased revenue base by signing two referral agreements with Noor Bank.
As General Manager and Company Consultant, formulated and implemented new DOA, pricing policy and operating procedures for all business activities; improved maintenance and property management performance. Prepared and implemented budgets. Reviewed and approved contracts to ensure alignment with organisational policies and budget guidelines. Reported capital expenditures and major financial requirements. Managed compliance with property maintenance and repairs contracts. Selected Contributions:
• Played a key role in establishing and managing two call centres to centralise and streamline response to maintenance requests and sales enquiries.
• Launched brokerage sales channel for first time in company history, opening new source for revenue.
• Vital contributor to evaluation and selection of best CRM solution to serve as main platform for business, sales, leasing,
property management, store management, financial modelling and maintenance tracking.
• Delivered significant contributions to design of lease agreements for various products, sales agreements, reservation forms, renewal notes and other important business documents and forms.
• Credited with growing client base and revenue by securing property management business from two external clients.
• Collaborated with “Group Land Bank Director” to identify and develop new land locations and opportunities; prepared
feasibility studies for each new project.
As General Manager and Company Consultant, formulated and implemented new DOA, pricing policy and operating procedures for all business activities; improved maintenance and property management performance. Prepared and implemented budgets.
Page 3 Reviewed and approved contracts to ensure alignment with organisational policies and budget guidelines. Reported capital expenditures and major financial requirements. Managed compliance with property maintenance and repairs contracts. Selected Contributions:
• Played a key role in establishing and managing two call centres to centralise and streamline response to maintenance requests and sales enquiries.
• Launched brokerage sales channel for first time in company history, opening a new source for revenue.
• Vital contributor to evaluation and selection of best CRM solution to serve as the main platform for business, sales, leasing, property management, store management, financial modelling and maintenance tracking.
• Delivered significant contributions to the design of lease agreements for various products, sales agreements, reservation forms, renewal notes and other important business documents and forms.
• Credited with growing client base and revenue by securing property management business from two external clients.
• Collaborated with Group Land Bank Director to identify and develop new land locations and opportunities; prepared feasibility studies for each new project.
Oversaw end-to-end management for company specialising in design and fit-out of residential villas. Led strategic initiatives to reorganise operating plan and day-to-day activities to address performance issues.
Selected Contributions:
• Led successful turnaround from negative P&L to positive P&L in first six month.
• Implemented new sales strategy, customer service plan and financial system and policy, including standards for purchasing transactions.
• Successfully completed full company management restriction in accordance with UAE legal requirements.
• Negotiated and signed four referral agreements with construction companies.
Oversaw end-to-end management for a company specialising in design and fit-out of residential villas. Led strategic initiatives to reorganise the operating plan and day-to-day activities to address performance issues. Selected Contributions:
• Led successful turnaround from negative P&L to positive P&L in the first six months.
• Implemented new sales strategy, customer service plan and financial system and policy, including standards for purchasing transactions.
• Successfully completed full company management restriction in accordance with UAE legal requirements.
• Negotiated and signed four referral agreements with construction companies.
Managed all leasing operations, property management operations and services for more than 20, 000 units. Built and maintained relationships with approximately 12, 000 clients, 30 external brokers and government organisations (RERA, RTA). Reviewed and approved annual marketing plans. Selected Contributions:
• Over achieved leasing financial target of 936 M for the year 2013 and 831M for 2014.
• Designed & Implemented full leasing structure, strategy, pricing methodology and business plans.
• Developed & implemented Core Leasing Policies, Processes, Procedures & DOA to automate and enhance the Companys leasing operations.
• Increased leasing occupancy in all residential projects up to 100%.
• Setup successful lease operations for renewals & new leases for 17500 units with 12000 customers in conjunction with RERA rent index & Ejari system registration.
• Created and monitored successfully the SLA for PM and maintenance activates to make it minimum to 3 days.
Managed all leasing operations, property management operations and services for more than 20, 000 units. Built and maintained relationships with approximately 12, 000 clients, 30 external brokers and government organisations (RERA, RTA). Reviewed and approved annual marketing plans.
Selected Contributions:
• Spearheaded design and introduction of comprehensive leasing strategy with implementation plan, business plan,
operating structure and one-year and five-year cash flow projections.
• Created integrated processes for all leasing functions across collections, call centre, renewal notices, legal cases, inventory control, pricing controls and leasing processes.
• Delivered significant improvements to leasing performance, including exceeding financial targets of 936M in 2013 and 831M in 2014 and boosting occupancy rates from 24% in 2009/2010 to 100% in 2013/2014.
• Permanent senior member of weekly executive board meeting, commercial revenue meeting and construction meeting.
• Increased overall project value and created new revenue sources by introducing concept of value-added services along with
emphasis on high-quality customer experience embedded in each project.
• Developed, implemented and enhanced cloud-based Salesforce database and CRM leasing portal customised to meet detailed business requirements.
Tiger Woods Dubai / DUBAI HOLDING Sales & Customer Service Director Dubai, UAE
Dubai Global Village / DUBAI HOLDING Commercial Director Dubai, UAE
Dubai Healthcare City / DUBAI HOLDING Head of Sales & Leasing Dubai, UAE
IRME Group Project Manager Al Riyadh, KSA
Makhzan Al Maktab National Sale & Customer Service Manager Al Riyadh, KSA
Emirates Airlines Skywards Service & Call Centre Manager Dubai, UAE
• Developed & implemented new concept of permanent Global Village operating around the year. Set up new retail leasing department including process, procedures, polices, DOA
• Set up go-to-market, commercial options and approaches, including identifying/ negotiating terms with potential partners
• Collaborated with the senior leadership team in defining pricing strategies, preparing annual budgets. Prepared & presented reports on project progress to enable senior management decision making
• Coached the sales team in implementing sales strategies, plans and sales diagnostic measures aligned to collated market intelligence on competition and other market trends
• Established full sales strategy from scratch including pricing, land medical usage, creating sales team, payment terms and projects constructions timelines
• Communicate and negotiate with international healthcare investor.
• Following up on DHCC Phase I management development, design approvals, infrastructure, general services and client relation.
• Developed and implemented retail & medical mix for the whole city. Managed Phase II master planning and projects
• Focused on customer service delivery encompassing obtaining building permit till completion certificate including processing of payments, commercial and medical licensing, staff visas, fit-out process, leasing, cancellation and others
• Created integrated processes for all leasing functions across collections, call centre, renewal notices, legal cases, inventory control, pricing controls and leasing processes.
• Delivered significant improvements to leasing performance, including exceeding financial targets of 936M in 2013 and 831M in 2014 and boosting occupancy rates from 24% in 2009/2010 to 100% in 2013/2014.
• Permanent senior member of the weekly executive board meeting, commercial revenue meeting and construction meeting.
• Increased overall project value and created new revenue sources by introducing the concept of value-added services along with emphasis on high-quality customer experience an embedded in each project.
• Developed, implemented and enhanced cloud-based Salesforce database and CRM leasing portal customised to meet detailed business requirements.
ADDITIONAL EXPERIENCE:
URL removed due to policy violation. Please contact support for further information.