Account Management Officer
Commercial International Bank
Total years of experience :20 years, 2 Months
Testing all projects relating to the Account Management Process. - Track the working process and staff productivity to ensure reducing the TAT. - Ensure completion of Citi migration and testing all aspects till successful launch. - Resolve of all customer inquiries & complains within standard set by the Bank. - Ensure finalizing all pending and defective cases within the effective time frame.
Generate reports with graphic charts to show the department progress & lessons learned from the most important processes to be shared with the Management Committee, BCOIT Committee & Board of Operations & Technology to illustrate the department way forward. - Implement the Business Impact Assessment forms & update the recovery plans. - Coordinate the establishments of the bank’s alternate work spaces for recovery of different bank’s processes. - Ensure implementing the business continuity testing related tasks and analyze the results. - Participate in implementing the updates of the bank’s business continuity management plans with relevant stakeholders. - Provide on-call support for any emergency that may require activation of business continuity plans. - Implement an organizational training plan in addition to materials for Business Continuity Coordinators.
Generated all the required reports and proofs from the TI & T24 systems on due time. Received and executed letters of guarantee products following the procedures and regulations set. Executed the transaction into the system after obtaining the proper approval.
- Coordinated all types of Scholarships, Specialized Programs and credit courses (In-House, Local & overseas)
- Prepare annual developmental plane to my subordinates.
- Review all training proposals.
- Review courses feedback.
- Help in TNA process.
- Supervise AML Report that is sent to CBE quarterly.
- Design, create and maintain reports upon request.
- Prepare Monthly consolidated reports packages, including all financial data.
- Trace and control the training budget utilization.
- Supervise the In-house, Local & Overseas Teams through all work process.
is about taking responsibility for your business anenabling it to stay on course whatever storms it is forced to weather. It is about “keeping calm and carrying on”!
Human Resources Diploma from the AUC
Sadat Academy for Management Science (June 2001) Business Administration Major: Accounting Grade: Good
Saint Mary Language School (June 1997)