Shahna Abdul Karim

Responds to emails and other correspondence to facilitate communication and enhance
business processes
• Aids department executives with scheduling and organizing meetings and documents
meeting agendas and minutes
• Facilitates the upkeep of physicians’ personnel files and updates them to maintain
document compliance
• Organizes and maintains office transition from paper filing system to cloud storage
• Composes, proofreads, and distributes professional business correspondence and internal
team communications such as memos and newsletters
• Oversees office inventory by restocking supplies and submitting purchase orders. Records
and tracks operational expenses to identify and eliminate wasteful spending
• Aids the physicians under the department with timecard preparation and submission and
provided administrative support during HR/payroll-related concerns
• Supports department executives with project support, data tracking, and administrative
tasks
• Compiles data of ED patient statistics, updates them, and creates presentations to support
executives and boost team productivity
• Assisted the ED Vice-chair (Physician performance and review) in the compilation of OPPE
data and coordinated relevant correspondence for the appraisal and job planning process of
230+ physicians in the corporate department of emergency medicine in 2021 and 2022
• Collected and analyzed data to support the quality improvement projects on physician
performance and patient experience in the emergency department

Used double-entry accounting methods and check-backs to manage daily entries to general
ledgers and prepare financial statements.
• Produced timely and accurate financial and progress reports and submitted them for
consideration during the key decision-making process.
• Contributed to financial and operational risk reduction by evaluating the effectiveness of
controls and subsystems.
• Analyzed and prepared annual budgets to contain costs, minimize losses and assure
compliance with internal controls.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Tracked business revenue and expenditures and reconciled accounts to maintain high
accuracy.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily
searchable.
• Mitigated impacts on financial accounting and business operations by working proactively
to identify and resolve strategic concerns.
• Contacted customers to immediately find resolutions for escalated issues.
• Enhanced customer satisfaction by uncovering and correcting outstanding financial
problems and account errors.
• Stayed on top of applicable federal and state requirements to minimize legal and financial
risks.

Managed incoming correspondence to enhance employee performance and reduce time
spent on processing and responding.
• Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for
meetings and events.
• Recorded meeting minutes to provide a historical account of actions, measure progress
against the strategic plan and drive accountability.
• Drafted professional memos, letters, and marketing copy to support business objectives and
growth.
• Updated spreadsheets and databases to track, analyze and report on performance and sales
data.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Prepared mail and packages for shipment, pickup and courier services to expedite delivery.