IT Operation Officer
Nesma United Industries Co Ltd
مجموع سنوات الخبرة :5 years, 10 أشهر
KEY SKILLS
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Core Strength in providing IT Service Delivery to a CAN network in terms of Installation, Configuration, Updating, Maintenance and Administration of all Network devices, Switches, Routers, Access Points, Computers, Operating Systems and Software Applications.
Managing the IT department with primarily responsible for planning, designing & implementation of Enterprise Data Networks and IT infrastructure for the entire organization and following high level of IT/Network support.
Provided on-site proactive and re-active support and solutions, as well as remote log-on, hands-on technical support for product/application installation, configuration, administration, provision and maintenance.
Proficient in Operating Systems like Windows XP, 7, 8, 8.1 10 latest and Business Processing tools like Microsoft Office 10, 12, 13, 14, 15, 16, Microsoft Outlook, Microsoft Office365 cetera.
Installation, Configuration, Maintenance of all Applications including Antivirus et cetera
Managing & Maintaining IT Help-desk Application (Spice works) & Prioritize solving Tickets related to Technical & Application Support calls from End users.
Understands the issues in LAN/CAN, DHCP/DNS, Active Directory failure involved with administering and maintaining corporate infrastructure including network connectivity and Internet access.
Manage, Modify and make Reports on User Access Accounts of an organization.
Managing Firewall UTM for an organization Involved in managing and restricting resources, granting permission and Bandwidth & data usage. Worked on Sonicwall, Cyberoam Firewall UTM CR2500iNG-XP
Troubleshooting Network issues in LAN/WAN environment and ISP Connectivity.
Preparing reports for Network Up time, down time and IT assets.
Network Cabling, UTP Connectors & I/O Crimping, Patch Panel Crimping et cetera.
Training Staff on existing and newly implemented devices, technologies and applications.