Shahroz Khan

• Outsourced to a medical client specializing in sleep studies;
managed full back-office operations on their behalf.
• Handled fax communications, payment processing, and patient
scheduling for sleep study appointments.
• Reviewed and analyzed sleep study reports to support clinical
and administrative decision-making.
• Worked with multiple insurance providers, verifying coverage
and managing claims processing.
• Gained hands-on knowledge of medical devices including
ApneaLink and ring monitoring devices.
• Led and supervised a team of 4 employees, coordinating daily
tasks and ensuring operational efficiency.

• Researched and segmented target markets to enhance
prospect accuracy, increasing the relevance of outreach and
improving lead engagement rates.
• Generated targeted contact lists that improved campaign
responsiveness and supported strategic decision-making for
market expansion initiatives.

• Handled customer inquiries via live chat for Walmart, delivering
efficient and high-quality support.
• Promoted to Subject Matter Expert (SME) for consistently strong
performance and deep product knowledge. Trained and guided
new agents.

• Resolved a high volume of customer inquiries via Email, Calls
and Chat with a 95% satisfaction rate.
• Assisted customers with account management, upgrades, and
troubleshooting. Personalized solutions, improved service via
research.

• Fixed mobile and broadband: tech and billing. Focused on first
contact resolution.
• Verified customer account information accurately to prevent