شهزاد هارون

Provided 1st line technical support; answering support queries via ticketin
g tool, phone and email.
⇨ Maintain a high degree of user’s service for all support queries and adher
e to all service level agreement.
⇨ Respond to inquiries from clients and help them resolve any hardware or
software problems.
⇨ Following the evolution of all aspects documentation and the proper proc
essing of the ticketing operation.
⇨ Installing networking system and equipment, analyzing network and
communication systems
⇨ Managing ATM’s IT related hardware and update & troubleshooting ATM
issue’s
⇨ Maintaining and changing the Hardware of the servers as required for the
central branches
⇨ Fix the issues of branch financial application’s CRM, Microsoft Dynamics
ERP, ONYX Teller system
⇨ Managing Call center 200 User’s and their web base application
⇨ Troubleshoot and maintenance of all HP servers (HP ML\DL 160-370),
⇨ Restoring and taking Backup through ACRONICS Software.
⇨ Upgradation and migration of windows 7 from 32-bit to 64-bit & window 10
operating system in all branches and Head office
⇨ Maintain existing networks by performing testing and running procedures.
⇨ Ascertain that all supplies, materials, and equipment needed for cable
installation are available.
⇨ Troubleshoot wiring problems as and when they arise to ensure the
consistent running of networks.
⇨ Configuring MS-Outlook & MDM configuration for mobile emails
⇨ Configuring the VPN setup and support the VPN user’s L1 & L2

 Provide technical support networking, troubleshooting and etc.
 Managing active directory Users
 Configuring MS-Outlook and manage their PST and as well as Outlook Express also
 Schedule and re-schedule of Medical center Clinic's which is given by HR Staff
 Managing Medical Datacenter Domain Controller and give Support to Other servers and switches.

 Developed and maintained datacenter with IBM servers, HP servers, Cisco routers, Cisco switches and firewalls.
 Maintain the Database Server Base on Microsoft SQL server 2008 with Web Server Running Medical system Application.
 Responsible for providing support to staff on priority basis.
 Make the daily hardware/software reports.
 Managing the inventory of backup/new hardware devices.
 WiFi/Hotspot/Wireless LAN
 Responsible for taking backup of servers, DC, ADC, file server,
 Backup servers etc.
 Scheduled backup of users Ms Outlook and other data.
 Installation / troubleshooting of Local Area Network.
 Managing the inventory of backup/new hardware devices.
 Maintain all the equipments in proper order so as to make
the equipments long lasting.

 Plan and Supervise Infrastructure planning and implementation on Microsoft Windows Platform.
 Developed and maintained Network with DELL, IBM and HP servers,
 Installation Configuration & implementation Internet Control with 2 ISA Servers & Forefront (TMG) 2010.
 Window Server 2003 & 2008 (DC & ADC), DNS, Active Directory, Group Policy and Give Rights to user.
 Hardware/Software purchase, installation and configuration of all IT Equipment.
 PABX Controller of Avaya - IP Office 600, add/remove analog, trunk lines & user's extensions.
 Configuring MS-Outlook and manage there PST and as well as Outlook Express also

✓ Abbasi and Company (Pvt) Ltd. As IT Executive From July 2009 to November 2010 (Pakistan)
My duties include: Managed SLA's annually
⇨ Coordinate with clients to ensure the connectivity (with Cybernet Service) of trading terminal (Trading in Karachi Stock Exchange and Lahore Stock Exchange) and Web Trading Terminal through website with Own web server IIS
⇨ Back up and disaster recovery plan
⇨ Window Server 2003 & 2008 and User End XP, DNS, Active Directory, Make Policy and Give Rights to user and Registered Antivirus Management.
⇨ Provide technical support networking, troubleshooting and etc.
⇨ Make test Servers in VMWare 8.0 for testing new arrivals of database updating for safe side.
⇨ Developed and maintained Datacenter with IBM & HP servers,

✓ Samson's Group of Companies (PVT) Ltd. As IT Admin From
1 March 2008 to June 2009 (Pakistan)
My duties include: ⇨ Provide technical support networking, troubleshooting and etc.
⇨ Hardware/Software purchase, installation and configuration.
⇨ Supports Server, network, desktop hardware, software and application.
⇨ Maintain server and Microsoft windows, operating systems including 2003 server.
⇨ Trouble shooting and all kinds of hardware's (Printer, Keyboard, Scanner, Mouse & etc)