Shahzana Ishrat

Supported end-to-end HR operations, including recruitment coordination, onboarding, visa processing, payroll
assistance, and employee records management.
Ensured compliance with UAE labor laws and company policies while providing administrative support across
multiple business entities.
Accomplishments:
Managed employee visa applications, renewals, cancellations, Emirates ID processing, and related
documentation.
Prepared offer letters, employment contracts, salary certificates, NOCs, experience letters, and other HR
correspondence.
Maintained accurate and confidential employee records, personnel files, and HR databases.
Assisted in recruitment activities, including candidate sourcing, CV screening, interview coordination, and
candidate communication.
Supported attendance management, leave administration, and payroll data verification to ensure accurate
salary processing.
Coordinated employee exit formalities, including clearance procedures, final settlements, and visa
cancellations.
Acted as the primary HR contact for employee queries related to policies, benefits, leave, and HR procedures.
Ensured compliance with UAE labor regulations and internal HR policies across all HR processes.
Collaborated with department managers to support workforce planning and staffing requirements.
Streamlined onboarding documentation and HR administrative processes, improving efficiency and record
accuracy.
Maintained HR documentation and reports, ensuring audit readiness and regulatory compliance.

Managed SME client relationships and end-to-end business banking processes, including account opening,
business loan sourcing, and financial documentation. Acted as a key liaison between SME clients and
banking partners to facilitate smooth onboarding, credit processing, and service delivery in compliance
with regulatory and bank requirements.
Accomplishments:
Managed SME client onboarding for business accounts and financing products, ensuring complete and
compliant documentation.
Handled business account opening processes, including KYC verification and coordination with banking
institutions.
Sourced and managed SME leads for business loans and structured financing solutions.
Assessed client requirements and provided suitable banking and financing product recommendations.
Prepared and submitted complete loan and account opening files for credit evaluation and approval.
Coordinated with bank relationship managers and credit teams for application processing and follow-ups.
Ensured adherence to KYC, AML, and regulatory compliance standards throughout all client interactions.
Supported clients through the full onboarding cycle until account activation and loan disbursement.
Maintained strong professional relationships with SME clients to support retention and business growth.
Contributed to achieving sales and onboarding targets through effective client acquisition and pipeline
management.

Coordinated project timelines and task allocation across teams.
Facilitated communication between departments and stakeholders.
Organized meetings, events, and operational logistics.
Maintained accurate documentation, reports, and internal records.
Monitored task progress and provided regular status updates.
Assisted in resolving operational issues and ensuring timely follow-up.
Supported administrative activities to improve overall operational efficiency.