شايك عبد الله

Handle the IT team on managing the entire IT operations & currently handling 5-star luxury resort with 327 rooms + 13 Villas.
• Support the management in the formulation of IT strategies, policies and plan of action.
• Providing IT support and training to employees for day-to-day activities.
• Establish IT policies & procedures and ensuring effective implementation
• Ensure efficient and effective hotel software and hardware system whilst appropriately secured at all times.
• Performs systems back-ups & disaster recovery, troubleshoot and provides expert support at all times.
• Manage and coordinate the maintenance of computer hardware and peripherals.
• Prepare yearly IT budget and monitoring expenditures.
Key Responsibility & Project:
• Handle the pre-opening project with full date center installation and hotel system hardware and software installations.
• Circulate helpdesk tickets to the appropriate IT teams when required in order to avoid delays.
• Inspected 80 IDF’s and more than 200 fiber panels.
• Adult the user access form and installed the software for day-to-day operation.
• Created to small network for limited access & limited file access storage for the per-opening team to work with a secure environment.
• Handle the pre-opening task and report to DOIT.
• Coordinate with internal department team members for the newly installed software training and knowledge transfer.
• Handle the Wi-Fi controller configuration and access points installed, created the access policy groups for admin and guest network to
have a secure network solution.
• Configured and Installed 40 micros workstations with KOT, BOT printers.
• Handle the OPERA PMS and Sun System installation and training for internal department users.
• Played the main key role in the pro-opening project to handle the data center setup, such as hardware & software installation.
• Handle the ADCB H2H bank online payment transfer set up with the support team and successfully implemented withsun system.
• All other major systems and servers are installed with the support team and get the project signed-off with any fail.

Key Responsibility & Projects:
• Handle the IT Team on managing the entire IT Operations & handling 941 rooms + 6 Meeting Rooms + 1 Ballroom
• Handling guest requests & admin request on the issue’s based.
• Providing IT support and training to employees for day-to-day activities.
• Maintain the weekly backup for application database and user data files.
• Maintain the McAfee ePO antivirus system and deploy the new updates for the all-user PC’s and application servers.
• Miguter the windows 7 PC’s to Windows 10 with all the necessary application installation.
• Manage the Door Locking System (Vingcard Vision & Saflok).
• Handle the user system access profile creation
• Handle the hardware inventory - Quarterly basis.
• Successfully Implemented Micro 9700 to Micros Symphony.
• Oasys server upgrade from Window server 2003 to window server 2008 R2 With SQL 2008 database.
• Successfully upgraded the new version of Alcatel PABX software.
• Switching off SCM to FBM Jana material controlling system with new hardware.

Key Responsibility & Projects:
• Acting I.T Assistance Manager & Department in-charge role for 7 months.
• Successfully implemented the Wi-Fi project with MDS PACC support Team.
• Changed the Lease line to ADSL Internet Line, which reduce the cost of Internet charges.
• Opera PMS & Oracle upgrade with new hardware system of windows 2008 R2 (Support Team KIT).
• Providing IT support and training to employees for Day-to-day activities.
• To ensure secured IT environment using the best and cost-effective solution.
• Looking after Hotel Telephone Exchange in terms of its software and configuration part.
• Manage, monitor and maintain McAfee ePO antivirus Server.
• Perform other duties that may be assigned by the IT Manager.
• Implement information systems policies and procedures.
• Review system security and change passwords periodically.
• Limit access to computer room and confidential computer installations.
• Update computer operation manuals.
• Prepare regular inventory of hardware and software installed in the hotel.
• Closely monitor information systems departmental costs and expenses.
• Assist user departments in training newly hired staff and any problems pertaining to computer system operations.
• Implement and monitor computer and information systems related capital expenditures.

Key Responsibility & Projects:
• Configured the Windows 2012 domain.
• Important Application server image had taken in order to minimize the system downtime.
• Execute the OS upgrade from Window 7 to Windows 10 for all the four Properties.
• Proposed and execute the daily back up system for user’s data and database files.
• Providing IT support and training to employees for Day-to-day activities.
• To ensure secured IT environment using the best and cost-effective solution.
• Looking after Hotel Telephone Exchange in terms of its software and configuration part.
• Looking after Hotel Telephone Exchange in terms of its software and configurationpart.
• Manage, monitor and maintain McAfee ePO antivirus Server.
• Looking after the Symantec End Point Protection, Trend Micro Antivirus server & Firewall software.
• Manage the Door Locking System (Vingcard Vision).
• Looking after the hotel network having Fiber Backbone supported with manageable switches.
• Manages IT Installation, Troubleshooting and Maintenance efforts within the Hotel.