Principal Engineer-Quality
Sutherland Healthcare Solutions
Total des années d'expérience :7 years, 11 Mois
• Having around 8 years of experience as a Quality and Security Analyst Professional in implementation of ISO 9001, ISO 2700, PMO Analyst and SEI-CMMi V1.3 Development & Services Models
• Led the team for the successful completion of CMMi Appraisals, ISO 9001 and ISO 27001 Certifications.
• Appraisal Team member for CMMi - Services V1.3
• Lead Auditor for ISO 27001 (Information Security Management System)
• Experience of defining QMS and process framework (Quality & Security Manual, Policies, Procedures, Templates, Checklists, Guidelines, Metrics Framework & SLA’s etc.)
• Performing risk assessment and coming up with risk treatment plans
• Providing Training on Quality and Information security awareness and implementation
• Preparing Organizational Baselines and performance model reports
• Facilitating the projects on Organizational Quality Management System (QMS)
• Planning, scheduling and conducting Internal Audits
• Analyzing audit findings to come up with Corrective and Preventive Actions
• Contribution towards External Audits/Assessments.
• Assistance in preparation and execution of Business Continuity Plan(BCP)
• Hands on experience with QC tools for metric Trend Analysis and Statistical Process Control.
• Usage of Quality Management tools in problem solving process
• Involvement and execution of Business Process Management.
• Awareness of different standards like ISO 14001, ISO 18001, ISO 20000, ISO 13485 etc.
• Six Sigma Green Belt Certified
Complete program management of internal audits:
• Planning, scheduling and conducting audits
• Facilitation in Identifying the Root cause, Corrective &
Preventive actions
• Analyzing audit findings and reporting to management
• Identifying Org wide improvement areas and implementing the
action plans identified
SQA for projects:
• Coordinating the project teams in process implementation.
• Help in document and deployment of project specific process
• Preparation of delivery health checks (DHC) to identify risks
• Identify, track and monitor the performance metrics
• Analyze the metrics and facilitate in identifying the RCA and
CAPA for deviations from goal
• Involvement in analyzing the customer satisfaction survey of
projects.
• Organizing the metrics program for all the projects.
• Post project analysis of the project for key learning and for
continuous improvement
• Conducting Process Compliance Audit’s for projects across
the organization.
• Measuring the effectiveness of Software Processes and
Customer Satisfaction
Managing the Quality management System:
• Identify process improvement opportunities
• Analyzing the PCRs
• Process modifications with respect to improvement initiatives
• Org wide process release
• Communication to Organization on the modifications
• Reviewing, assessing and authored new processes based on
the business requirements
• Identify process and process improvement training needs and
support training courses development
• Maintain the knowledge base
ISMS responsibilities:
• Conducting the process compliance reviews & Audits in line
with Information security requirements
• Performing risk assessment
• Review on the risk assessment plan as per the defined
frequency for adequacy
• Involved in defining the security controls
• Conducting the project related secured process audits on
defined frequency and report to client & Senior Management
• Facilitation of ISMS review meetings with ISF team
• Monitoring of Business continuity plans.
• Reviewing the Asset Management, Access controls, HR
security policies, Group policies, Network security, Information
security incident management, BCP, Hardening policies,
Compliance Management, Patch management, Clear screen
policy, Backup policies and submits the process compliance
report on monthly basis to senior management
• Identify the Critical members as part of Disaster recovery and
defining the strategies as per the project requirements
• Facilitation of Fire drills and identifying the ERT members.
• Tracking the security incidents as per the defined SLA and
report to Senior Management
• Facilitation of Business continuity process with Infrastructure
team
Metric Office:
• Planning and tracking organization wide measurement
activities
• Review Process Capability Baselines (PCB)
• Assist project in metrics planning
• Collection of metrics data
• Analyzing the data
• Apply appropriate statistical methods
• Preparing Organizational Baseline and performance model
report
• Presenting the same to Sr. Management
Training's and Orientation program:
• Training on Quality Management Systems and Security
Management System and orientation sessions
• Provide Overview training of CMMi, ISO 9001 and ISO27001
• Providing internal auditor training
• Project Management concepts(SDLC, configuration
management, Risk Management, Measurement and Analysis)
trainings
Complete program management of internal audits:
• Planning, scheduling and conducting audits
• Facilitation in Identifying the Root cause, Corrective &
Preventive actions
• Analyzing audit findings and reporting to management
• Identifying Org wide improvement areas and implementing the
action plans identified
SQA for projects:
• Coordinating the project teams in process implementation.
• Help in document and deployment of project specific process
• Preparation of delivery health checks (DHC) to identify risks
• Identify, track and monitor the performance metrics
• Analyze the metrics and facilitate in identifying the RCA and
CAPA for deviations from goal
• Involvement in analyzing the customer satisfaction survey of
projects.
• Organizing the metrics program for all the projects.
• Post project analysis of the project for key learning and for
continuous improvement
• Conducting Process Compliance Audit’s for projects across
the organization.
• Measuring the effectiveness of Software Processes and
Customer Satisfaction
Managing the Quality management System:
• Identify process improvement opportunities
• Analyzing the PCRs
• Process modifications with respect to improvement initiatives
• Org wide process release
• Communication to Organization on the modifications
• Reviewing, assessing and authored new processes based on
the business requirements
• Identify process and process improvement training needs and
support training courses development
• Maintain the knowledge base
ISMS responsibilities:
• Conducting the process compliance reviews & Audits in line
with Information security requirements
• Performing risk assessment
• Review on the risk assessment plan as per the defined
frequency for adequacy
• Involved in defining the security controls
• Conducting the project related secured process audits on
defined frequency and report to client & Senior Management
• Facilitation of ISMS review meetings with ISF team
• Monitoring of Business continuity plans.
• Reviewing the Asset Management, Access controls, HR
security policies, Group policies, Network security, Information
security incident management, BCP, Hardening policies,
Compliance Management, Patch management, Clear screen
policy, Backup policies and submits the process compliance
report on monthly basis to senior management
• Identify the Critical members as part of Disaster recovery and
defining the strategies as per the project requirements
• Facilitation of Fire drills and identifying the ERT members.
• Tracking the security incidents as per the defined SLA and
report to Senior Management
• Facilitation of Business continuity process with Infrastructure
team
Metric Office:
• Planning and tracking organization wide measurement
activities
• Review Process Capability Baselines (PCB)
• Assist project in metrics planning
• Collection of metrics data
• Analyzing the data
• Apply appropriate statistical methods
• Preparing Organizational Baseline and performance model
report
• Presenting the same to Sr. Management
Training's and Orientation program:
• Training on Quality Management Systems and Security
Management System and orientation sessions
• Provide Overview training of CMMi, ISO 9001 and ISO27001
• Providing internal auditor training
• Project Management concepts(SDLC, configuration
management, Risk Management, Measurement and Analysis)
trainings