Membership Consultant ( Sales )
Target Gym
Total des années d'expérience :10 years, 10 Mois
Responsible for the company’s entire Sales, Customer Service, Administration, Maintainance, HR process, and for interacting with the clients and co-ordinating with all levels of Training managers.
Role & Responsibilities:
• Operations Front desk, provided customer service, telecalling skills and handling money transactions.
• Membership sales and retention
• Managed clients accounts billing, sales and corporate sales.
• Created and maintained reports utilizing Ms Excel.
• Follow up with the clients related to payments and any other issues related to the branch.
• Coordinating between the Personal Trainer and the client for Fitness exercises and organized Group classes for the members.
• Maintained work out equipments.
• Marketed and promoted the Gym centre to increase the number of members and usage.
• Devised and implemented activities to meet customers demands and generate profits.
• Managed Recruitment, training and monitoring of staff.
• Promoted and recommended fitness training and coaching in sports activities.
• Handled and responded to complaints and incidents with in the area of responsibility.
• Ensuring all the clients were to be paid in timely manner.
• Prepared contract forms, obtained signatures, collected deposits and issued membership cards to patrons accepting plans.
• Promoting equality and diversity in the recruitment process.
• Controlling costs and ensuring that they do not exceed budgets.
• Advising on staff promotions.
• Assisting with day-to-day HR related questions.
• Conducting interviews and reference checks on job applicants.
• Managing the overall Gym operations.
Sourcing new clients IT & Non-IT through various sources to fulfill the requirement of the clients.
• Handled a Team of 20 Hr Recruiters for IT & Non-IT Clients.
•Handled the tasks of conducting training sessions for Trainees.
•Assigned the responsibilities of evaluating employees' performance as well as suggested ways to increase productivity
•Performed the tasks of Recruitment cycle end to end process screening profiles according to the companys requirement.
•Posting ads through social media networking, print media and digital media. Providing Offer letters for the new staff, filing documents for each employee. Responsible for induction programmes for new employees.
•Recruitment @ Campus placements - Colleges & Universities.
•Responsible to maintain attendance for all employees and provide the data to the Accounts department at the end of the month. Sending monthly reports to the HR Manager.
•Supervised and monitored the store to ensure high quality service to the customer
•Handled the tasks of welcoming customers, filing sales invoices and scheduling appointments with clients
•Assisted the operation manager in planning, directing and coordinating the daily activities of the organization
•Managed the expenses and revenues to constraint the budget
•Handled the responsibilities of maintaining the standards of quality control and sales level of the organization
•Performed the tasks of conducting training for new employees to achieve performance standard
•Assigned the tasks of generating proprietary documents like employment handbook and business plan
•Performed other essential tasks as required.
• Responsible for Training the students of MBA and MCA on Soft skills and Personality
Development Skills.
• Conducting MOC Sessions for the students.
• Organizing activities to develop Writing Skills, Reading Skills, Role plays, one to one conversational
sessions, Games and Quiz competitions.
• Sessions on Interview Skills - Group Discussions, HR skills, and Analytical skills.
• Inviting Guest Lectures from the Top Companies and providing the knowledge on career opportunities in various industries.
• To maintain good relationship with the HR’s of different companies for the purpose of Campus Placements.
• Responsible for On and Off Campus Placements.
•To maintain good relationship with the HR’s of different companies for the purpose of Campus Placements.
•Responsible for On and Off Campus Placements.
HR - ASSOCIATE
325 Million Euro Banking Company.
Responsibilities:
..To ensure business and sales objectives of the bank to be achieved in the specialized professional area
assigned to me and to build rapport with esteemed customers.
..Start-up the day with business plans for the day, preparation of list of targeted contacts; call sheets, make cold calls to targeted clients, introduce my-self and the Bank products to the customers, utilize my closing techniques to ensure that the deal solidifies., fix a meeting with the client and collect all the necessary documents to start processing his application and close the deal.
..To ensure that all the applications are appropriately filled and submitted on time to avoid any customer inconvenience.
..To keep follow-up action with the new clients, clarify their doubts, provide them further previous applications status and confirm current status to the customer.
..Handle all the customer application rejections pro-actively ensuring that no in-convenience is caused to thecustomer, work and further opportunities to regain the deal by procuring specified documents or any other requirements to re-process and issue of the product and services to the customer.
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